Information Technology Technical Support

Donovan A. Gonzalez Ramirez

*** **** **, ********, ** 94804

510-***-**** ***********@*****.***

SUMMARY:

I am a college student at Diablo Valley College studying Administration of Justice and Information Technology. My passion for technology has led me to start my own business building, repairing, and reselling computers. I enjoy hands-on work, whether assembling custom PCs, troubleshooting software issues, or modifying controllers. EXPERIENCE:

Self-Employed – PC Building & Repair Business (2022 – Present)

● Built, upgraded, and resold custom PCs for gaming and general use.

● Diagnosed and repaired hardware and software issues for clients.

● Provided technical support and troubleshooting assistance.

● Managed sales, pricing, and customer inquiries independently. Butcher Shop Assistant (2022 – 2023)

● Organized and transported meat in the freezer, handled customer transactions, and Assisted with shop operations.

Seasonal Vendor Assistant – San Jose Christmas Fair

● Managed customer orders, processed payments, and provided excellent service while selling Mexican food and sweets.

School Office Intern – Summit Public Schools: K2 (2021 – 2022)

● Assisted with administrative tasks such as printing, organizing documents, and Supporting staff with daily operations.

SKILLS

● Computer hardware troubleshooting and repair

● PC building, upgrades, and maintenance

● Customer service and sales experience

● Quick learner and adaptable

LANGUAGES

● English – Native speaker

● Spanish – Conversational

EDUCATION & CERTIFICATIONS

Summit Public Schools: K2 – High School Diploma (June 2024) Diablo Valley College – Current Student

● Enrolled in A.S. in Administration of Justice (Police/Law Enforcement Certification)

● Enrolled in A.S. in Information Technology (IT Certification) Certifications:

● Google Technical Support Fundamentals

● Google Operating Systems and You: Becoming a Power User

● Planning to obtain: CompTIA A+ Certification

Contact this candidate