Customer Service Information Technology

Nicholas Mullen

**** ******** **., **********, ** 71118

318-***-**** or 318-***-**** *********.******@*****.*** PROFILE

Meticulous, reliable, and mature College graduate, seeking a full-time position in Information Technology with a reputable company. Proficient in Windows-based environments, Internet Explorer, and MS Office applications. Able to clearly understand problems and find positive solutions through use of troubleshooting, problem solving, teaming and communication skills.

Front – End Service Assistant

Courtesy Clerk

Paint Mixer

Merchandise Stocker

Cashier

Technical Computer Experience

EDUCATION

Associate Degree Information Technology

Northwest Louisiana Technical Community College

EXPERIENCE

LOWE’S Shreveport, LA

2021 - 2021

An American retail company specializing in home improvement; operates a chain of big box retail stores in the USA. Customer Service:

Provide superior customer service; look for ways to go above and beyond customer expectations.

Ability to communicate effectively; answer product- related questions and offers additional or alternative products and services.

Paint Mixer.

Good organization and critical thinking skills.

Knowledgeable on personal computer, and software efficient with excellent time management skills.

Cash Handling:

Processes customer transactions of goods and

services.

Collect cash, checks, or charge payment from

customer and makes change for cash transactions.

Uses electronic scanner to record prices.

Monitors and manages potential front-end shrinkage. Albertsons Shreveport, LA

2019-2020

An American multinational corporation which operates a chain of supermarkets throughout the USA. Front-End Clerk Service

Greets customers and assists with merchandise on conveyor belt, scanning merchandise for purchase,

ensuring accurate count of items, assisting with

packing merchandise if needed.

Maintains cleanliness of work area and general front- end area.

Performs closing and setup duties for the store.

Ensures proper disposal of potentially hazardous materials.

Protects company assets from internal and external theft.

Observes and reports potential safety and security hazards.

Merchandise Stocker

Follows merchandising standards and practices.

Stocks opened cases on shelves.

Modifies displays for safe handling by customers.

Provides prompt and courteous customer service.

Communicates with supervisors and managers to

determine merchandising plan and priorities.

Additional Experience

Performs the duties of Customer Service Agent.

Experience working in a challenging environment.

Courteous, energetic, and helpful attitude.

Precision in scanning and keying; attention to detail.

Ability to collaborate and build relationships.

CERTIFICATIONS & DESIGNATIONS

OSHA Certification General Industry

Power Industrial Truck Certification

Lean Six Sigma Yellow Belt

Industrial Readiness Training

Certification

TestOut PC Pro Certified

TestOut Security Pro Certified

Certificate Of Technical Studies

TestOut Server Pro 2016: Install & Storage Certified

TestOut Server Pro 2016: Networking Certified

CompTIA ITF+

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