Call Center Front Desk

EDUCATION

University of Albany **** – GED

CERTIFICATIONS AND LICENSES

Certifications and Licenses

AED Certification

CNA

CPR Certification

Driver's License

SKILLS

Customer Service

Data Entry 30 Wpm

Bilingual – English & Spanish

Word Processing excel (5 years)

Front Desk

Microsoft Office

AS400

Microsoft Access

Administrative experience

QuickBooks

Multi-line phone systems

Microsoft Outlook

CRM software

Zendesk

Google Docs

Live chat

EXPERIENCE

U.S Medical-Reading, PA Apr 2023 - Oct 2023

Paraprofessional/School Aid

Working with children that are autistic and need help .

Helping the teacher with the bathroom and working with active’s when needed to be done .

Changing classes when they had music or art or any other classes in between.

Progressive Insurance Claims Jan 2021 - Mar 2022

Claims Processor Remote (Call Center) (Part Time)

Answer high volume customer calls.

Reporting claims into the system so the next department can mail them out .

Loomis Insurance-Reading, PA Mar 2017 - May 2021

Insurance Provider (Call Center) (Part Time) (Remote)

Answer high volume customer calls.

Make sure when customers call regarding their benefits they are updated with their payments .

They also ask questions about their accounts .

Early Beginnings Learning Center - Reading, PA Apr 2016 - Nov 2017

Receptionist

Computer work, using Microsoft word, excel . Faxing,scanning, copying .

Putting paperwork together.

Working with the kids story breakfast, story time, playtime, lunch etc.

Go Car cab service-Brooklyn, NY Sep 2009 - Jul 2015

Dispatcher (Call Center) (Part Time)

Answering phone calls from customers and addresses so they can get picked up.

Also was doing Medicare service for clients had appointments and needed the car a right time.

The Children Clinic - New York, NY Sep 2013 - Jun 2015

Receptionist/Office Assistant (Part Time)

Greeting guests, taking health insurances from patients, copay as well cash .

Computer work putting information in the systems.

Taking care of the children as well .

Amazon Warehouse-Reading, PA Jun 2009 - Sep 2014

Picker/Packer/Shipper (Part Time)

Days Inn-Reading, PA Jul 2010 - Aug 2012

Front Desk Clerk

Checking in customers and checking out.

Handle cash in draw and debt and credit cards.

Counting draw in beginning of shift and end of shift.

Senior Home Care - Brooklyn, NY Jul 2006 - Apr 2009

Home Health Aide

Taking care of my client with her needs.

Also attending her food on time and medication when needed.

Bathing etc.

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