Asset Protection Customer Service
Resume:
Heaven Donald
Sacramento, CA *****
************@*****.***
Willing to relocate to: Sacramento, CA
Work Experience
Asset Protection Investigator
Walmart-Roseville, CA
May 2024 to Present
Since starting with Walmart I have been promoted to an Asset Protection Investigator. Within this position I monitor several departments of the store in search of any possible theft. The process once I have located and confirmed a person with any form of unpaid merchandise is to retain possession of the merchandise. I also assist with the task of scheduling and maintaining all coverage of Customer Host for each entrance/ exit of the store.
Customer Host/Asset Protection
Walmart-Roseville, CA
March 2024 to Present
As a customer host/asset protection I assist with greeting every customer, completing receipt checks to confirm every item was properly purchased. If at any point an item was not purchased properly I remove the item and if needed depending on the value and/or amount of items I gain assistance from Loss Prevention.
Senior Application Consultant
California Board or Registered Nurses(TEKsystems Contract)-Sacramento, CA October 2023 to February 2024
In the position as a Senior Application Consultant I worked with applicants directly either via phone or email.
I assisted with the initial review and processing of multiple applications at a time. I do so by working with each applicant personally to gather required documentation, fees and so forth to ensure an accurate application to be completed for approval. I worked with each applicant on a daily or weekly basis through email and phone while keeping track of their application progress throughout multiple systems as well as an Excel spreadsheet used to track my applicant’s data. Customer Service Agent - Call Center
Pick n Pull Auto Dismantlers-Rancho Cordova, CA
March 2023 to October 2023
During my position with Pick n Pull I assisted customers via inbound calls. I would go over vehicle conditions and gather ownership information from customers to provide an accurate estimate for their vehicles. If a customer is not pleased with the estimate I was then able to negotiate pricing with the customer with hopes of a sale falling through.I also handled scheduling for vehicle pickups once agreed to by the selling customer.
Customer Care Representative
Blue Shield of California-El Dorado Hills, CA
November 2021 to January 2023
Customer Care Representative assisting Medicare, Medi-Cal and Dual covered members. In my position I assisted members with reviewing benefits, Authorizations/Referrals, claims as well as handling payments. If a member was needing assistance scheduling appointments or reaching out to their IPA to confirm in network providers I would assist with this as well. I also assisted with processing applications and checking application statuses during open enrollment. Customer Service Representative
TDB Communications, Inc.-West Sacramento, CA
May 2021 to November 2021
I worked on a temporary assignment handling Medi-Cal accounts for both provider and member services. When speaking with providers I assisted with checking claims status, payment inquiries, member eligibility and enrollment assistance. For member services I assisted with eligibility, billing inquiries, plan details, and referring members to the correct department for certain inquiries. Customer Service Representative
CVS Health-West Sacramento, CA
April 2020 to May 2021
As a customer service representative I assisted providers with obtaining information in regards to members policy’s. I would go over the members plans in detail of what is covered or is not covered under the policy as well as estimate pricing for certain services. I also went over claims where services have already been provided to confirm whether they were approved or denied. Lead Customer Service Representative
Faneuil (Covered California)-McClellan Park, CA
August 2019 to March 2020
As a Lead (Next Level of Support) I was the next step of support for a CSR who is needing assistance with a consumer.
Whether it was regarding general questions, system issues or a call that had become escalated and was needing to be taken over. When assisting a CSR with an escalated call I would further assist the consumer with a professional attitude and provide an available resolution to prevent the call from escalating further. I would also assist the CSR with additional support and information to prevent another escalation for a similar situation.
Customer Service Representative
Faneuil (Covered California)-North Highlands, CA
October 2018 to August 2019
I assist consumers with initial application process and/or make corrections to existing applications. Go over plan options and details available for the consumer. I’ve also reviewed delinquent or discontinued accounts and assist with having the policy reinstated when the option was available. Education
High school or equivalent
Folsom Cordova
September 2012 to June 2013
Skills
• Responsiveness
• ICD-9
• Relationship management
• Customer relationship management
• Communication skills
• Phone etiquette
• CRM software
• Conflict Resolution
• Medical terminology
• Computer networking
• Data entry
• English
• Computer skills
• Computer literacy
• Call center
• Documentation review
• Supervising experience
• Customer Service
• Attentiveness
• Pricing
• CPT Coding
• Customer Support
• Windows
• Adaptability
• Technical Support
• Medical Billing
• Microsoft Excel
• Leadership
• Negotiation
• Care plans
• CSR
• Conflict management
• Microsoft Office
• Medical coding
• ICD-10 (1 year)
• Quick Thinking
• Effective Communication
• Microsoft Office (4 years)
• Information security
• Customer service
• ICD coding
• Customer Care
• Call Center
• Effective Knowledge of Service
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