Quality Assurance Inventory Control

Roger D. Crocker

*** ******** **. • Alexandria, TN 37012

Phone: 615-***-**** • Email: ***************@*****.*** Professional Summary

Versatile professional with extensive experience in warehouse operations, manufacturing quality control, and retail management. Proven track record in inventory control, quality assurance, team leadership, and operational efficiency. Adept at problem solving, training staff, and optimizing processes to enhance productivity and service delivery. Key Skills

● Warehouse Operations & Inventory Management

● Quality Assurance & Process Improvement

● Forklift Operation (Certified)

● Staff Supervision & Training

● Scheduling & Interviewing

● Customer Service

● Safety & Compliance Protocols

● Report Documentation & Data Entry

Professional Experience

Warehouse & Manufacturing

Amazon – Mt. Juliet, TN (MQY1) / Lebanon, TN (BNA2) Outbound Warehouse Associate – Packing & Inventory Control Quality Assurance (ICQA)

● Inspected and checked product for damages prior to packing

● Matched products to required packaging and ensured proper taping/sealing

● Affixed “spoo” shipping labels and applied necessary hazmat labels

● Processed packages efficiently for shipping and recorded ICQA counts in the Hazmat department

● Utilized computer systems and hand scanners to maintain inventory accuracy Guardian Windshield Manufacturing – Ligonier, IN

Post Production Trimmer & Quality Control Monitor – Packing

● Inspected windshields post-pressing to ensure quality standards

● Trimmed rubber from edges and allocated inferior products to the refuse area

● Assisted with secure crating for shipping

● Operated forklift (certified) and consistently earned bonuses for excellence Retail & Managerial Roles

Kroger – Mt. Juliet & Donelson, TN

Fuel Center Manager / Stocker

● Managed inventory control and maintained well-organized shelving

● Interviewed and scheduled candidates for Fuel Center positions

● Adjusted pricing and filed daily operational reports

● Oversaw maintenance of pumps and grounds, operated pallet jacks and box crushers

● Resolved operational issues using proactive troubleshooting Sam’s Warehouse – Antioch, TN

Produce Manager

● Conducted inventory control and daily rotation/inspection of produce

● Managed scheduling, ordering, and receiving of products

● Employed effective marketing strategies that led to significant departmental improvements

● Prepared and presented performance reports to upper management

● Operated pallet jacks and box crushers

Food Lion/Save ‘N Pack – Tampa, FL

Frozen Food Manager

● Handled ordering, receiving, and checking expiration dates for products

● Maintained freezer stock and designed displays and special setups

● Coordinated with other departments and troubleshooting logistical issues

● Operated pallet jacks and box crushers

Martin’s Supermarket – Elkhart, IN

Stock Clerk / Floor Custodian

● Controlled inventory, placed orders, and maintained product displays

● Managed backstock operations and ensured clean, safe store conditions

● Operated pallet jacks, floor cleaning machines, and buffers; managed box incinerator operations

Radio Shack – Hermitage, TN

Store Associate

● Delivered excellent customer service and assisted with phone set-up and troubleshooting

● Maintained stock, performed inventory tasks, and provided sales support

● Recognized as “Employee of the Month” on two occasions Walgreens – Rochester, IN

Assistant Store Manager

● Provided customer service and prepared daily inventory and sales reports

● Coordinated store resets for special occasions and holidays

● Resolved customer and operational issues with effective troubleshooting PharMor – Mishawaka, IN

Assistant Store Manager

● Stocked shelves, built displays, and conducted daily walk-throughs

● Monitored inventory quality and control and prepared regular reports

● Enhanced customer service and supported marketing initiatives Venture Retail Store – Mishawaka, IN

Hardware Department Manager / Assistant Store Manager

● Oversaw stock management, inventory quality, and seasonal display building

● Interviewed and hired new associates and coordinated employee schedulessociates

● Trained and coached employees

● Documented reports and facilitated effective communication with upper management

● Awarded “Manager of the Month” on three occasions Education

Jimtown High School

High School Diploma

Additional Notes

● Certifications: Certified Forklift Driver

● Technical Skills: Proficient with hand scanners and computer-based inventory systems

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