Technical Support It

Sunil Kuwar

Cell: 682-***-**** Email: **********@*****.***

Motivated and detail-oriented IT Support Specialist with a good foundation in technical support, hardware, software troubleshooting and customer service, developed through a comprehensive Information Technology training program at TCC College. Known for a strong work ethic, excellent communication skills and a proven ability to quickly learn and apply new technologies. Good understanding in core IT concepts such as networking, operating systems, cybersecurity fundamentals and ticketing systems with commitment to delivering efficient and user-focused technical support.

Skills

Hardware: Knowledge about assembling PCs, replacing RAM/hard drives, basic cable management and printers /scanners

Troubleshooting: Proficient in diagnosing and resolving hardware, software, and network connectivity issues.

Security: Understand the tools and methods of detecting, removing and preventing different malware, social engineering attack, threat and vulnerabilities utilizing Antivirus software, firewalls and other security practices.

Networking Basic: Understanding of IP addressing TCP/IP, DNS, DHCP, and LAN/WAN/wLAN/vLAN concepts.

Operating Systems – Familiar with Windows 10/11, macOS, Linux (basic commands)

Active Directory, Office 365 and Procedures: Familiar with office 365, active directory and group policy, Understanding the concept of Malware removal process, layers of OSI model, change management process and network topology concept

Education

TCC College, Hurst, Texas (Jan 2025 – June 2025)

Computer network & Cyber security technician Program (CNCT)

Introduction to Computer maintenance

Computer system troubleshooting

Network+

Cybersecurity (continue)

(Completed a comprehensive program covering fundamental IT concepts, hardware, computer system troubleshooting, network +)

Master's Degree in Business Studies 2006 (Nepal)

Certification

CompTIA A+ Certification (May 2025)

Google Technical support Fundamental Certification (May 2025)

PROFFESIONAL EXPERIENCE

Associates IV Oct 2022-jan 2025

Ingram Micro, Fort Worth, Texas

Inspections of incoming and outgoing electronic items, verify quantities against orders, and ensure compliance with quality standards. This includes checking for damages, defects, or any issues with the electronic equipment.

Maintained high standards of accuracy in quality inspections, picking and inventory management..

Effectively communicated inspection results, identified issues, and corrective actions to team members and supervisors.

Familiarity with computer systems and software, troubleshooting basic hardware and software issues, and following technical procedures.

Documenting inspection processes and findings, and preparing reports on quality inspection results.

Inventory Associates (Part Time) April 2022-Sep 2022

Henry Schein, Grapevine, Texas

Managed and maintained accurate inventory records for thousands of SKUs, utilizing warehouse management systems (WMS) to track product movement and ensure data integrity.

Prioritized tasks effectively to meet production deadlines and maintain efficient quality control procedures.

Perform regular cycle counts and inventory audits to reconcile discrepancies and optimize stock levels.

Collaborated effectively with warehouse staff to ensure smooth workflow and achieve operational goals.

Operation Associates March 2020-Aug 2021

Essendant Inc, Grand Prairie, Texas

Responsible for accurate receiving, sorting, and processing of incoming shipments, ensuring compliance with delivery manifests and quality standards.

Analyzed identified issues and implemented solutions to ensure product quality and adherence to standards.

Managed multiple tasks simultaneously in a fast-paced environment, ensuring timely completion of responsibilities related to shipping, receiving, and inventory.

Developed a safety training program that helps to reduction in workplace accidents, using preventive strategies and compliance with OSHA standards.

Inventory (Part Time) Feb 2020 – Dec 2020

RSR Group, Grand Prairie, Texas

Managed inventory, including receiving, storing, and tracking goods, maintaining accurate records, and conducting cycle counts.

maintaining accurate inventory records, conducting regular audits (including cycle counting), and minimizing discrepancies

Ensures products are correctly identified, labeled, and stored in designated locations..

Identified, documented, and communicated defects and deviations to relevant personnel.

Prioritized tasks and managed time effectively to meet deadlines for shipments and other warehouse operations.

Warehouse Associates February 2016 -Dec 2019

Worldpac inc, Flower mound Texas

Inspecting incoming deliveries, verifying accuracy against purchase orders, and checking for any damage. Complete cycle and physical inventory count, product stocking, product picking, organize inventory for maximum productivity

Managed the efficient and accurate picking and packing of orders for outbound shipping, adhering to customer specifications and deadlines.

Communicated effectively with shipping and receiving personnel to ensure timely and accurate deliveries

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