Quality Assurance Analyst

Monowara Islam

****************@*****.*** / (***) 925 – 7945

LinkedIn: https://www.linkedin.com/in/monowara-islam-17977b231 1320 South Dinwiddie ST., Arlington, VA, 22206

US CITIZEN (ACTIVE PUBLIC TRUST CLEARANCE -2027)

CompTIA Security + Verification Code: Y0ETPS9RHJQ1QSW1 ISTQB # 24-CTFL-03229-USA (Syllabus v4.0)

Professional Summary

Highly experienced Quality Assurance Analyst with over 9 years in all phases of software testing, skilled in SDLC and STLC methodologies, for use in both Agile and Waterfall frameworks, ensuring top-quality.

Strong skills in test case import and execution using User Stories in Azure DevOps and JIRA in add-ons like Xray Zephyr, defect management, Scrum, sprint reviews, and progress tracking to keep teams on track.

Skills in creating artifacts, test plans, writing scenarios, test cases matched with requirements, mockups

& executing tests, logging bugs, comparing results, developing test scripts from User Stories & Cases.

Skilled in writing test cases, Excel, Word, making decisions, multitasking, meeting deadlines, prioritizing, collaborating, communicating, documenting in Slack, Teams, Dynamics 365, PowerPoint to project goals.

Strong skills in understanding, analyzing business requirements, providing timely updates via SharePoint and Outlook, tracking all changes, and ensuring accurate, ongoing maintenance of release documentation.

Highly Skilled in Black Box, Functional, Positive, Negative, Boundary, System, Cross-Browser, UAT Regression, Smoke, End-to-End, & 508 Compliance testing by using tools as AMP and IBM Accessibility.

Skilled in functional and automated regression testing using Cucumber, Gherkin, managing test suites, building frameworks, running TestNG, JUnit, generating reports, screenshots with Assert for validation.

Expert in Software QA, performing functional and automated testing using Jira, Azure DevOps, Java, C#, Python, Selenium, Playwright, Eclipse, IntelliJ, Visual Studio to find & fix defects before product launch.

Highly involved writing automation test scripts, setting up framework code, modifying code, adding features, and fixing errors, integrated into CI/CD pipelines to early detection and meet client expectations.

Experienced in performing functionality and usability testing for mobile web and apps, in Salesforce CRM applications, and worked in a cloud environment to thoroughly test all key web application functionalities.

Strong involvement with HP ALM and QC for data migration, project management, defect tracking, reporting, and creating SQL queries to collect unique test data and efficiently extract data from databases.

Strongly skilled in 508 Compliance Testing with NVDA, ANDI, JAWS, WAVE, ZoomText, and Axe Dev, consistently meeting key standards like Section 508 and WCAG 2.0 and focused on user accessibility.

Strong Skilled in Medicaid, SNAP, TEA, and DSNAP Policy Certification, actively working on M&O and ELOC projects in an Integrated Eligibility System and ensuring full compliance in program delivery Skill

Methodologies: Agile/Scrum, Waterfall,

SDLC and STLC.

Bug Tracking Tools: JIRA, Zephyr, Xray, MS

Azure cloud, DevOps, Microsoft Dynamics 365

(CRM, ERP), HP ALM, Quality Center, and Rest

API, Postman.

Test Frameworks: BDD, TDD, Data Driven,

Hybrid, Page Object Model.

Artifacts: Test Strategy, Test Cases, Test

Plan, RTM, Test Summary Report, Bug

Report & Release Report.

IDE: Eclipse, IntelliJ, Visual Studio Code.

Automation Tools: Python, Java, C#,

Playwright, Selenium, Cucumber, TestNG,

WebDriver, Maven, Jenkins, CI/CD, Git, GitHub.

Mobile Platforms: Android, iOS, Windows

Phone

508 Testing: ANDI, NVDA, JAWS, Axe Dev,

WAVE, WCAG 2.0 and 2.1.

Databases: MySQL, Oracle, MS Access,

TOAD.

MS Office Tools: Microsoft Dynamics 365,

Excel, Word, Slack, Microsoft Teams, Outlook,

SharePoint, PowerPoint, Power BI.

Operating Systems: Windows, Mac

Professional Experience

Veterans Affairs (VA), Washington DC July 2023 to Present QA Automation Engineer

Skilled in creating test plans, writing, importing, executing test cases, tracking, retesting bugs using Azure DevOps, Jira, Confluence, X ray, Zephyr to ensure core functions meet requirement acceptance criteria.

Strongly involved in improving test strategies, collecting and analyzing test data, reporting bugs, documenting test results, and regularly updating records in SharePoint for effective team collaboration.

Highly performing in Agile methodologies, Scrum ceremonies including daily standups, sprint planning, reviews, retrospectives, team stays on track, focused on client expectations & delivery of quality products.

Skilled teamwork between QA & Dev teams ensures early issue detection through test result reviews, QA approval, and collaboration using Slack, SharePoint, Teams, Word & Excel for reliable, on-time delivery.

Strongly skilled in Smoke, Sanity, Regression, cross-browser, and Black Box testing in a dynamic setting, maintaining the Requirement Traceability Matrix (RTM) to ensure coverage for business expectations.

Highly Skilled in functional, edge validation, automation, regression & end-to-end testing, migrating test cases from QC/HP ALM to Azure DevOps multiple environments to ensure integration, product quality.

Strongly skilled in using the BDD framework with Cucumber, Gherkin for automation in Java, Python, C# using Eclipse, Visual Studio Code, Selenium, JUnit, Playwright for UAT, snapshot result logging.

Highly performing in POM, Maven, and regression testing, integrating CI/CD pipelines with Jenkins, Git, and GitHub for comprehensive data-driven testing using XPath/CSS selectors for object identification

Strongly involved in automation for code setup, edits, error fixes, checks & validation, using data-driven testing to confirm accurate functionality across test scenarios, improving test reliability & product quality.

Strong Skill in using the 508-compliance tool ANDI for manual defect logging, capturing screenshots, and resolving accessibility issues according to WCAG 2.1 guidelines, with reporting via Crystal Reports.

Strongly involved in unique test data collection, executing complex SQL queries using Toad for Oracle, and consistently sending HTTP API requests via Postman for highly precise and apt response validation.

Strong experience with Adobe Acrobat Pro DC in creating accessible PDF forms, reviewing results, and conducting end-to-end reviews, including sections, levels, & bookmark features for improved usability. PBGC (Pension Benefit Guaranty Corporation), Washington DC June 2022 to June 2023 QA Test Engineer

Strong skills in creating detailed test plans, gathering test data, executing manual test cases, identifying defects, tracking issues using Jira with the Zephyr plugin for complete test coverage and quality assurance.

Highly involved in daily Scrum meetings, providing critical insights on testing strategies and progress, consistently driving improved team communication and collaboration to ensure overall project success.

Strong experience in requirement analysis and management, quickly creating a Traceability Matrix to ensure full test coverage across project goals, aligned with set acceptance criteria in Dynamics 365 ERP.

Strongly skilled in automating tasks using Java, Python, Playwright, Selenium WebDriver, Cucumber, JUnit in Visual Studio Code, IntelliJ, ensuring quality & strong reliability during the development process.

Strong skills in manual and automated regression testing with Maven, UAT, data-driven, and keyword- driven testing, using Git for version control and GitHub for managing repositories and tasks smoothly.

Strong experience in migrating test cases to HP ALM, enhancing collaboration, visibility, and efficiency in result review, approved document processing, and capture, ensuring on-time delivery across projects.

Strong expertise in Microsoft Dynamics 365 (CRM, ERP), including manual and automated regression testing, SQL validation, and enhancing workflows for seamless integration and business performance.

Strong experience in migrating test cases to HP ALM, enhancing collaboration, visibility, and efficiency in result review, approved document processing, and capture, with timely on-time delivery for projects.

Highly skilled in 508 accessibility testing using tools like WAVE, following WCAG AA/AAA standards, analyzing screen reader outputs, reporting critical issues, and providing clear, actionable dev suggestions.

Highly skilled in SQL for data collection, checking, validation, and API testing with Postman, ensuring data accuracy, full HTTP code compliance & on-time delivery while ensuring reliable results consistently. IRS (Internal Revenue Service), Washington DC May 2018 to June 2022 Software Tester

Strong experience in manual testing for writing test scenarios, test cases, running tests, logging defects, fixing defects, checking test results match client needs & approving test results using Jira, Azure DevOps.

Highly skilled in verifying application functionality, end-to-end user interfaces, collaborating via Slack, Teams, SharePoint, ensuring reliable system performance, integration, improved overall project standards.

Strong Skills in Scrum methodology, participating in sprint planning, daily stand-ups, sprint reviews, retrospectives to ensure collaboration among QA team, developers, stakeholders for high-quality delivery.

Highly involved in positive, negative, unit, integration, API validation, system, cross-functional, regression testing for legacy systems, GUI, ensuring reliable performance, accurate results before product launch.

Strong skills in gathering, documenting defects using HP ALM, collaborating with developers during UAT testing, working closely with developers and business analysts to ensure software quality and reliability.

Skilled in regression automated test scripts with Selenium WebDriver using Java Python in TestNG JUnit frameworks in Eclipse Visual Studio Code for CI/CD pipelines ensure stability reliability & test coverage

Highly skilled in 508 compliance testing using JAWS for screen reader checks, ensuring full web access with both manual and automated tests for better, improved & comprehensive testing tools and techniques.

Highly experienced API testing with authentication HTTP codes in testing REST APIs, and MongoDB for data management in data models, including response code, body, time, and exception testing quality.

Highly skilled in using Power BI for comprehensive data analysis and visualization, with Git and GitHub for version control and collaborative development, ensuring team process integration & thorough testing. KAISER PERMANENTE, Reston, VA June 2015 to April 2018 Manual Tester

Highly experienced in detailed manual testing for module functionality review, using test management methodologies to ensure top testing results, coverage & reliability in software development project goals.

Highly strong in collaborating with developers for bug reporting and retesting resolved issues, utilizing Microsoft Azure and Jira for key software quality assurance, build management & continuous integration.

Highly skilled in preparing detailed test data for positive, negative, and boundary test scenarios, ensuring they meet functional testing requirements in test plans, with manual and regression testing for requirements

Strong expertise in authoring manual test cases for functional, SQL database, and GUI testing, and gathering test data using Test Director to ensure thorough, comprehensive & detailed application coverage.

Strong experience in backend testing, highly proficient at creating SQL updates/table joins for fast data manipulation testing, and performing databases, integration, and performance testing in software projects.

Highly skilled in API testing with experience testing HTTP requests using SoapUI, closely applying these skills within a structured waterfall development process for functional, integration & performance testing. Education

Master of Social Science, National University of Bangladesh (2008)

Bachelor of Social Science, National University of Bangladesh (1996) Certifications

CompTIA Security + CE Certified 09/2024 - 09/2027

Certified ISTQB 10/2024 - 10/2027

Scrum Master, Scrum Alliance 11/2020

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