Customer Service Assembly Line

Erica Watts

*** **** ***** *** ** Myrtle Beach, South Carolina 29577

Tel: 803-***-**** (Cell) Email: ************@*****.***

ABILITIES/OBJECTIVIES

Fifteen plus years of experience in the customer service field to include supervision and

management, cash handling, payroll, scheduling, training of employees, vendor relations and

inventory. Reliable, dependable, hardworking, detail oriented and a team player. An employee who gives my job my all by contributing to the expansion and improvement of the company. I go above my expectation which is always within the company policies and within my job description.

SKILLS

Inspection, packaging, Interpersonal skills, communication skills, Problem solving skills, customer service orientation, patient, kind, understanding, sensible and attentive to details. Assembly Line Operations Production Line Efficiency Machinery Assembly Basic Equipment Repairs Safety Standards Quality Controls Precision Component Assembly Environmental Standards Blueprint Interpretation

EXPERIENCE

Matrix Surgical - East Point, GA October 2018 to March 2024

Equipment and process Technician

Manufacturing facial implants

Startup and shutdown of machine

Efficient completion of production processes including trimming and inspection.

Product labeling and packaging

Completion of manufacturing/packaging documentation

Maintain cleanliness of equipment and work area.

Maintaining all relevant documentation for equipment and/or process.

Peak Workforce Solutions March 2017 to August 2018.

Assembler

Inspect, test, press, pack, and brake slacks. Built parts and trained new employees.

Assisted in testing of air system.

Completed BOI in accordance with company procedures.

Set-up and operated tools and equipment

Cleaned and maintained the assembly line appropriately.

Inspected parts to ensure that they meet specific instructions.

Produced and assembled parts for the assembly line.

Fabricated parts using hand tools where needed.

Red Lobster - Sumter, SC March 2009 to August 2016

Training Manager/Server

Managed up to 160 employees in a 3.5-to-5-million-dollar store.

Scheduling, Inventory-monthly and daily

Disciplinary actions and completed payroll reports.

Hiring, Interviewing, and Terminations

Answering phones and reservations

Responsible for large sums of cash

Ensure safety, sanitation and health conditions are met.

Certified in food and safety.

West Contract Evans, GA October 2006 to January 2008

Office Manager

Scheduled Interviews and Appointments

Pulled files and route destinations.

Payroll

Light cleaning of office

Answered phones.

Opened and Closed building

Typed correspondences.

Assisted vendors and businesses.

Allen's Foods Hurlock, MD February 2005 to May 2006

Supervisor

Supervised 60 employees on third shift.

Cut, weighed and re-bagged chicken.

Inspected products for defects and flaws.

Inspected for safety among personnel.

Ensured sanitation requirements were met and maintained.

Ensured production quotas were met.

EDUCATION

Everest Institute Decatur, GA May 2011

Vocational School Certificate in Medical Administration

Dekalb Tech. Covington, GA May 2011

Diploma in Curriculum ( High School Equivalency )

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