Customer Service Representative

SUSAN CRAWFORD

Atlanta, GA Cell: 678-***-**** Email: *.****************@*****.***

P R O F E S S I O N A L S U M M A R Y

Dynamic and adaptable professional with a diverse range of work experience across multiple industries. Known for excellent problem-solving abilities, a strong work ethic, and a commitment to delivering results in fast-paced environments. Skilled in communication, teamwork, and time management, with a proven ability to quickly learn new systems and processes. Adept at handling multiple responsibilities while maintaining attention to detail and ensuring high-quality output. Eager to contribute valuable insights and make a positive impact in any setting. S K I L L S

Communication Customer Service Conflict Resolution Adaptability Creativity Multitasking Time Management Problem Solving Active Listening Work Ethic Critical Thinking Attention to Details W O R K E X P E R I E N C E

MENTAL HEALTH AIDE June 2023 – July 2024

Georgia Regional Hospital

Performed scheduled patient safety checks and documented results to establish patients' well-being.

Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.

Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.

Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.

DIRECT CARE SPECIALIST Nov 2022 – Feb 2023

Peachford Hospital

Kept clients engaged in social networks and communities for personal health and growth.

Evaluated client progress toward established annual and quarterly goals.

Arranged transportation and accompanied patients to doctors' offices and errands. DIRECT SUPPORT COACH Aug 2021 – May 2022

Wellspring Living

Lead by example in modeling the characteristics of a Mission Driven Professional

Provide direct encouragement to participants and staff

Model healthy boundaries for participants and staff

Provided coaching and mentoring to employees.

E D U C A T I O N & P R O F E S S I O N A L D E V E L O P M E N T Kennedy King College High School Diploma/GED Chicago, IL Aug 2008 Chicago State University Chicago, IL Dec 2019

Clark Atlanta University Atlanta, GA Dec 2021

R E F E R E N C E S Available Upon Request

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