Customer Service High School
Resume:
Malik
Ware
ABOUT ME
************@*****.***
College Park, GA
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
SKILLS
Data Entry
Customer Account Management
Data Monitoring
De-escalation Techniques
Attentive and Observant
EDUCATION
High School Diploma- Banneker High School
College Park, GA / May 2002
EXPERIENCE
Customer Service Representaitve
Conduent /January 2022- Present
Enter data into various computer systems accurately using ISET, OCM, Salesforce and AVA.
Received payments and post amount paid to customers’ accounts.
Provided member education HAS, FSA, HRA and other financial accounts.
Responds to members and providers in a polite and courteous manner with patience, empathy, care, compassion, and sincerity in voice tone and pace.
Assist members with pharmacy benefits, pharmacy inquiries, claims and prior authorization.
Provide exceptional customer service to employees and members, answering questions and addressing concerns
Customer Service Advocate
Trinity Healthcare Service/ Remote/ May 2021-Present
Probe, analyze, incorporate, integrate, and articulate complex situations so it can be easily understood in order to help employees cope with personal, family and work-related issues.
Assign one to one case to develop in depth issue and resolution support.
Respond to members and providers in a polite and courteous manner, with patience, empathy, care, compassion, and sincerity in voice tone and pace.
Assist members with medical and pharmacy benefits, medical plan overview for benefits, financial account, behavioral health inquiries, claims, provider search and prior authorization while collaborating with providers.
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