Technician Ii Technical Support

Nathan Thomas

954-***-**** ● Miramar, FL ● ****************@*****.***

EXPERIENCE

Technician II - Full Time

Steris IMS - Instrument Management Services Cooper City, FL

●Performed decontamination, inspection, assembly, packaging, and sterilization of surgical instruments and medical devices in compliance with STERIS IMS protocols and AAMI standards.

●Operated and maintained autoclaves, washers, ultrasonic cleaners, and other sterilization equipment.

●Conducted quality checks on instruments to ensure proper function and cleanliness, helping to reduce surgical site infection risk.

●Followed strict documentation procedures for instrument tracking, sterilization cycles, and equipment maintenance logs.

●Collaborated with hospital staff to ensure timely turnaround of instrument trays and support surgical team needs.

●Adhered to all OSHA, HIPAA, and infection control policies, contributing to a safe and compliant work environment.

Technical Specialist - PT Sep 2021 - June 2024

Apple The Galleria Fort Lauderdale, FL

●Assesses customers’ technical support needs to provide an efficient solution, whether hardware, software or any other form of troubleshooting.

●Manages multiple complex interactions while providing equal attention, empathy, and customer focus to all serviced.

●Educates customers on the newest software and operating system updates for all Apple hardware, staying knowledgeable on all features, new and old, including Safari internet search engines.

●Detail-oriented professional with 3 years of experience in accurately and efficiently entering large volumes of data into various computer databases, systems, and spreadsheets.

●Proficient in using documentation software, i.e. “Mobile Genius” and “Concierge”.

●Demonstrates ability to manage multiple priorities and deadlines while maintaining a high level of accuracy and attention to detail.

●Strong organizational and time management skills, ensuring completion of tasks within established timelines.

●Proven track record of handling confidential information with discretion.

Product Specialist - PT Aug. 2021 - Sep 2021

Apple The Galleria Fort Lauderdale, FL

●Engaged with customers to uncover their needs, and find the right solutions; using product knowledge and shared experiences to advise, sell, and set up their new products if needed.

●Established genuine interactions with customers to promote lifelong relationships.

●Maintained visual aesthetic of products in-store, working with team members to ensure customer appeal.

Car Dealership Sales/Product Specialist Apr. 2021 - Oct 2021

Arrigo CDJR - Margate Margate, FL

●Sold Chrysler, Dodge, Jeep, and Ram (new/used) vehicles to customers for personal and professional use.

●Managed over 40 internet/phone leads a day, organized and scheduled appointments, as well as facilitated car deals through the internet if applicable.

●Ensured customer satisfaction throughout the sales process with active listening, respect, honesty, and communicated expertise without being condescending.

●Responsible for 16 used and new car sales in less than two months after starting the job.

●Certified FCA UConnect Expert and Mopar Expert.

Aircraft Maintainer (UH-1Y and AH-1Z) [Active Duty] Apr. 2019 - Apr. 2021

United States Marine Corps (USMC) MCAS Camp Pendleton, CA

●Inspected, maintained, tested, and repaired aircraft airframes and airframe components, hydraulic/pneumatic, and structure systems.

●Direct maintenance of 24 UH-1Y and AH-1Z aircraft, providing over 400 flight hours for the squadron.

●Oversaw the indoctrination of over 300 new Marines cycled through the NAS Pensacola Naval Aviation Technical Training Center.

●Managed the barracks housing 186 Enlisted Marines, maintaining maximum utilization of barracks space, and ensuring that the highest quality of life was provided to all Marines living there.

Key Accomplishments:

●Graduated as the #1 ranking student at NAS Pensacola, FL Naval Aviation Technical Training Center (A School).

●Graduated as the #1 ranking student at MCAS Camp Pendleton, FL Center for Naval Aviation Technical Training (C School).

EDUCATION

Howard University Bachelor’s in Mechanical Engineering June 2015 - Apr. 2019

The George Washington University Naval Sciences Minor June 2015 - Apr. 2019

SKILLS

Manages Complexities Customer Service Communication Teamwork Adaptability Problem-solving Logistics Creativity Dependability Internet-Savvy iOS Android Networking

Contact this candidate