Pharmacy Technician Customer Service

Tammy Vigneault

Westminster, CA ***** 714-***-**** **********@******.***

Objective

Highly experienced and certified Lead Pharmacy Technician with over 30 years in fast-paced pharmacy environments. Known for exceptional attention to detail, patient-centered care, and strong leadership in pharmacy operations. Immunization Certified, with a deep understanding of pharmaceutical regulations, inventory management, and customer service excellence. Proven ability to mentor teams, support pharmacists, and ensure the highest standards in patient safety and confidentiality.

Education

PTU Elite: Immunization Certified TRC Healthcare 2023

Pharmacy Technician License American Career College 1991

High School Diploma Polytechnic High School 1983

Skills

Proficient in pharmacy dispensing software (ex. NexGen)

Strong knowledge of pharmaceutical terminology and drug interactions

Excellent organizational and multitasking abilities

Effective leadership and team-building skills

Commitment to maintaining patient confidentiality and safety

Experience

Lead Pharmacy Technician

Rite Aid Pharmacy Long Beach, CA 1995 - Present

Efficiently manage pharmacy operations, including prescription filling, inventory management, and customer service.

Supervise, train, and mentor pharmacy staff on best practices, ensuring adherence to company policies and regulatory standards.

Collaborate with pharmacists to optimize workflow and ensure accuracy in dispensing medications.

Maintain a high level of customer satisfaction through effective communication and personalized service.

Handle medication recalls, expired product returns, and medication disposal in compliance with regulations.

Support immunization efforts by assisting in vaccine preparation and patient coordination.

Professional Affiliation

Shop Steward

Union Local 324 Buena Park, CA 2014 - Present

Represent pharmacy technicians in discussions with management and union leadership.

Advocate for fair workplace practices and support resolution of employee concerns.

Maintain strong communication between union members and company leadership.

References: Available upon request

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