Product Manager Owner
Resume:
BRIAN S. SUBRIN
Product Manager
************@*****.***
Phoenix, AZ 85050
PROFESSIONAL SUMMARY:
High-achieving product leader who brings structure to ambiguity, aligns cross-functional teams around clear goals, and delivers solutions that drive measurable outcomes. Proficient at diagnosing root causes, eliminating roadblocks, and fostering team performance through trust, transparency, and execution focus.
PROFESSIONAL EXPERIENCE:
American Express Technologies Jan 2021–Jun 2024
Digital Product Manager Product Owner Phoenix, AZ
Led all end-to-end digital launches for card and loan products at American Express since 2009, including Hilton Aspire, Amex Everyday®, Apple Pay integration, including product pricing, product features, and implicit card insurance benefits, generating over $2B in annual revenue across millions of accounts.
oConducted stakeholder and user research to identify pain points and product gaps, translating insights into roadmap items that reduced business refinement timeline by 10%.
oPartnered with Card Product Managers to clarify feature specifications and reduce ambiguity, decreasing rework and accelerating hand-off timelines by up to 15%.
oLed Agile feature refinement and sprint planning using Jira, Rally Software and Scaled Agile (SAFe) principles with engineers, aligning on clear objectives and KPIs, conducting requirements analysis to drive faster iterations, consistent delivery, and a 95% sprint success rate, continuously improving processes for optimal efficiency.
oRefined over 100 user stories each Product Increment (PI) with defined acceptance criteria, mock-ups, and data flow diagrams, improved efficiency and defects by 10% through clearer backlog management.
oLed quarterly process control audits with internal and PricewaterhouseCoopers (PwC) teams, ensuring SOX compliance and preventing audit failures that could trigger regulatory penalties from $1M to $100M and high-cost remediation initiatives.
oMentored junior scrum team members in agile methodologies, product management, and product vision, which resulted in one member's promotion to Product Owner and another advancement to Senior Software Engineer.
Launched a digital product creation tool that cut time-to-market by 75% and enabled rapid, end-to-end deployment of card and banking products across online, email, and phone channels.
oDeveloped product roadmaps aligned with product strategy and business objectives, defining delivery milestones for key applications. This enabled the successful launch of new features and capabilities on time and within scope, supporting platform growth, customer engagement targets, and Key Performance Indicators.
oManaged weekly sprint planning and task prioritization, resolving blockers and improving delivery velocity by an average of 2 story points per sprint.
oCoordinated cross-functional teams from product, engineering, and QA to deliver initiatives on time with accountability and stakeholder visibility into progress.
oPerformed User Acceptance Testing (UAT), pinpointing system gaps and deploying targeted fixes to improve performance and efficiency
Led a product data migration that cut product catalog items by 30%, restructured metadata, and preserved data lineage to ensure reporting continuity, enable accurate segmentation, and support AI-driven development.
Pioneered an automated product audit solution that replaced manual data extraction for platform compliance, reducing audit processing time by 30% and reclaiming over 50 hours per audit cycle.
Led design and global adoption of Accounts Receivable intake process ensuring consistent delivery of billing and pricing initiatives aligned with Comptrollership and Compliance; partnered with cross-functional teams across the US, India, and the UK.
American Express Technologies Aug 2008–Jun 2021
Senior Business Analyst Product Owner Phoenix, AZ
Led 5–8 digital product launches yearly growing company revenues between $1B to $3B.
oAnalyzed and documented business requirements, transforming business needs into system-ready specifications that aligned with architectural and business goals.
oDirected card product creation by leading engineering teams to produce design documentation and executing production updates in line with installation plans.
oEstablished transparent communication among business, technology, and compliance stakeholders to foster alignment and cross-functional collaboration.
oControlled project timelines and production updates, ensuring on-time product delivery and seamless implementation of system enhancements by offshore engineering teams.
oConducted root cause analysis and resolved critical issues by pinpointing system gaps and deploying targeted fixes to improve performance and efficiency.
Reengineered product delivery workflow reducing time to market by 10%.
Built and maintained team knowledge base housing critical artifacts (e.g. ERDs, PRDs, dictionaries, SQL, Training Manuals). Documentation reduced onboarding time by 20%.
EDUCATION:
Pitzer College – Claremont Colleges, CA
Business Administration Management and Economics, BA
CERTIFICATIONS:
Certified Scrum Product Owner (CSPO)
Scrum Alliance 001733801
Feb 2025
Certified Scrum Master (CSM)
Scrum Alliance 001733801
Mar 2025
Pragmatic Management Certified (PMC-I)
Pragmatic Institute
Oct 2024
Project Management Professional (PMP)
Project Management Institute
Sept 2005-Sept 2020
SKILLS:
Product Management Methodologies: Agile, Scrum, Kanban, SAFe, Lean, Waterfall.
Product Development Tools: JIRA, Rally Software, SharePoint, Visio, Confluence, PowerPoint, APIs, Postman, IBM Db2, MySQL, Cloud based services, Cornerstone.
Data Analysis & Business Intelligence: MicroStrategy, SQL, Excel, Product Metadata, Data Visualization, Statistical Analysis, A/B Testing, User Segmentation.
Financial Services & Compliance: Credit, Charge, Debit, Peer-to-Peer (P2P), Digital Wallets, Billing, Pricing Initiatives, SOX.
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