Service Desk Engineer 3
Resume:
JOSHUA MEISINGER
Bellevue, NE *****
****.*********@*****.***
Professional Summary
Personable and dedicated Service Desk Engineer 3 with extensive experience in the IT industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customers and clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing the business.
Willing to relocate to: Milwaukee, WI - Seattle, WA - Kansas City, MO Work Experience
Service Desk Engineer 3
Streck-Lavista, NE
January 2018 to Present
Work closely with all different kinds of customers about Computers, Desk Phones, Cell Phones, Software and anything else in an IT setting Help IT Manager with my departments IT hardware and IT supplies orders Built the system that we use to build and image our companies PC & Laptops
Suggested and built out our current Hardware and software inventory software Received the IT Department's Hardware orders and track them in applications for IT and Finance Department
Helped decide on and implement New Ticketing Software for Streck Helped build and maintain Streck's On-Boarding and Off-Boarding policy Desktop Support Technician/System
Warren Distribution-Omaha, NE
March 2011 to December 2016
Managed Hosted Exchange 2010 Server and Migrated it to Office 365 Work closely with all different kinds of customers about Computers, Servers, Routers, Switches, Desk Phones, Cell Phones, Software and anything else in a Remote or Office Setting
Handled multiple remote sites with issues varying from day to day Handled all of my departments IT ordering and supplies Created and received PO's for all of the IT Department's orders Built the system that we use to build and image our companies PC & Laptops and manage software with
IT Specialist
Omaha Public Schools-Omaha, NE
November 2003 to January 2011
Conducted regular maintenance checks on computers, servers, and other IT equipment.
Provided technical support for users experiencing hardware or software issues. Monitored network performance and identified areas for improvement. Performed troubleshooting to diagnose and resolve complex technical problems. Installed operating systems, applications, patches, updates. as needed. Maintained inventory of all IT equipment and supplies in use by the organization. Updated software versions with patches and new installations to close security loopholes and protect users.
Assisted customers with various types of technical issues via email, live chat, and telephone. Education
Bachelor of Science Degree in Systems & Network Administration Bellevue University - Bellevue, NE
January 2014 to January 2014
Associate Degree in Information Technology
ITT Technical Institute - Omaha, NE
September 2004 to September 2004
Skills
• systems
• Off-Board and work with Managers and Supervisors Skilled knowledge of all different kinds of tablets, apps,
• Ticketing systems
• equipment.
• Applications
• Skilled in many different Antivirus and Anti-Malware Application support
• Safari, Firefox and Chrome
• Server maintenance
• Skilled in PDQ Deploy and Inventory
• Skilled in Microsoft Office, older
• Setup all New Hires when they are brought On-Board Skilled Knowledge of different Internet systems, IE,
• Skilled with Cell phone management, ordering and policy System Administration
• management and security MDM
• Network Administration
• Skilled in Windows 7, 8, 10 and 11
• Skilled in Active Directory and Powershell
• Skilled knowledge of many different remote management
• Working Knowledge of VMware, Backup Exec, Cisco, Skilled Knowledge of Different Email Systems
• software
• Backup and recovery
• Netgear and HP Routers and Switches
• Software, Applications and Servers
• Skilled with JAMF Pro software for Cell phone Software Installation
• current versions.
• Skilled in Windows & Mac Computer Systems Hardware, Skilled with audiovisual, video, and multimedia
• and configurations
• with Streck
• Skilled in Smart Deploy, and many other device imaging Hardware support
• Working Knowledge of ITIL and its Foundations
• when people depart from Streck
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