Benefits Advocate

Cassandra M Johnson

*** ************ ***** *******, ** 28376

Phone: 910-***-**** Fax: 910-***-**** E-Mail: **************@*****.***

Customer Service, Benefits Advocate and Financial Professional

Customer centric inbound and outbound customer service, benefits and financial professional with over 25 years’ experience exceeding established goals (KPIs) and customer expectations. Experienced in upselling, intake data entry, technical support, training and management. Recognized for excellence in attendance, exceeding key performance indicator metrics, teamwork and enthusiastic participation in advanced learning opportunities.

SKILLS and EXPERTISE

Microsoft Office

Salesforce

Service minded

SAP experience

Active Listening

UNIF/USDE

Time Management

Detail oriented

Proactive planning

Empathy

Intake - Data Entry

Conflict resolution

Dependability

Type 65 wpm

STD/LTD/ADA/LTC Claims

Problem solving

Multiple programs and applications

Loan Processing

Communication -verbal & written

Inbound and Outbound calling

Payroll and Workforce Management

Experience

Intake Benefits Advocate and Solutions

MetLife – (Remote) 2021- Present

Enhance and strengthen the relationship using effective communication skills, keen listening and empathy

Process STD, LTD, FMLA, ADA and other leaves

Access and navigate multiple electronic systems

Retail Sales Supervisor

Charter Spectrum - North and South Carolina 2014 - 2019

Inspire a team of sales associates, sharing subject matter expertise while cultivating creativity within an incentive-based work environment.

Provided behavior coaching and feedback to sales team

Develop a growth mindset to ensure continued performance improvement.

Identifies issues and developed action plans to aid in moving towards goal

Process monthly audits; facilitate daily huddles and weekly one on one meeting with my associates.

Personal Banker

Wells Fargo Bank, Fayetteville, NC 2012 - 2013

Supporting walk-in customers by accessing their needs, completing account openings, account transactions and servicing/cash handling activities.

Build relationships with new and existing customer by gaining an understanding of their financial needs and recommending products and service that benefit those needs.

Set up new accounts and seek referral opportunities for internal business partners.

Education

Charter College, Anchorage, AK 1996 - 1997

Applied Computer Science

Skills

I have been a successful leader for over 15 years in which my team has ranked in the top 5 of exceeding metrics consistently. I work well under pressure and use sound judgment when making decisions. Teamwork is my specialty. I believe in each one teaches one provides growth that aids in delivering an amazing customer experience.

References

Professional and Personal References are available upon request.

Contact this candidate