Customer Service General Manager

Charity Whitworth

**** ***** **. *******, ***** *7023 832-***-****

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PROPERTY MANAGEMENT • CUSTOMER SERVICE MANAGER

• GENERAL MANAGER

Resolute and detailed professional with strong organization and leadership skills. Seeking a role where I can utilize my management, communication, empathy, problem-solving, and customer satisfaction skills.

KEY SIGNATURE STRENGTHS

Strategic Planning • Budgeting & Cost Control • Customer Relationship Management

Customer Service Management • Leadership • Adaptability

Problem Solving • Time Management • Inventory Management • Conflict Resolution

Vendor Management • Communication• Staff Development/Training

PROFESSIONAL EXPERIENCE & HIGHLIGHTS

Starbucks, Houston, Texas 2025-Present

Lead Barista/Trainer

Improve facility operations.

Oversee a Team of Baristas

Ensure Excellent Customer Service.

Contribute to the positive work environment.

Opening and closing procedures.

Coaching and Training.

Ensure that all corporate standards are followed.

Hotel Zaza, Houston, Texas 2024 -Present

Supervisor - Housekeeping

Manage and oversee housekeeping staff.

Ensure cleanliness and orderliness throughout the hotel.

Assign tasks and inspect work for quality.

Meet and exceed facility standards.

Approve time off and payroll.

Charity’s Closet/Charity Cleaners 2018– Present

Owner/Operator

Responsible for all aspects of Business Operations.

Client Relations/Inventory Management.

Inventory Management and Strategic Planning

Charity Whitworth Page 2

Craft Cocktails, Houston, Texas 2022-2023

Lead Bartender

Prepare client orders and make recommendations.

Ensure a positive experience.

Inventory and Bar Management.

Consistently exceeding client expectations.

Delivered exceptional service at festivals, events, and pop-up shops.

Provided training to new Bar staff.

The Nook Café, Houston, Texas 2013-2022

General Manager

Contributed to successful social media campaigns and initiatives to enhance brand visibility and engagement.

Managed a team of 38+ employees, fostering a culture of teamwork, excellence, and customer service.

Streamlined processes and procedures, which resulted in a 20% increase in operational efficiency.

Ensured customer satisfaction and retention.

Promoted business, which resulted in significant growth of revenue.

Coyle Street Apartments – Houston, Texas 1999-2000

Property Manager/Owner–Operator

Managed all aspects of property management operations, lease agreements, maintenance, and business operations.

Implemented cost-saving measures, which resulted in a 15% reduction in operational expenses.

Handling maintenance, repairs, and regular property inspections

Advertise, Screen Applicants, Financial Management, Service Excellence

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