Customer Service Data Entry

HEATHER 310-***-**** Hesperia, CA - KARLBERG ***** *********@*****.***

S U M M A R Y

Experienced professional with a proven track record in customer service, payment processing, and point of sale systems. Proficient in data entry and Microsoft Office to streamline operations across diverse environments. Skilled in cash handling, maintaining workspace cleanliness, and executing procedures with precision and dependability. P R O F E S S I O N A L S K I L L S

Customer Service

Attention to Detail

Payment Processing

10-Key

Data Entry

POS Systems

Cash Register

Inventory Control

W O R K E X P E R I E N C E

Cashier

Jan 2024 - Apr 2025

Grocery Outlet, Victorville, CA

Processed customer transactions efficiently using point-of-sale systems.

Maintained accurate cash drawer and balanced registers at the end of shift.

Assisted customers with product inquiries and provided exceptional service.

Organized merchandise displays to enhance customer shopping experience.

Greeted customers entering store and responded promptly to customer needs.

Worked flexible schedule and extra shifts to meet business needs Instacart Shopper

Jun 2021 - Jan 2024

Instacart, Victorville, CA

Established a reputation for providing friendly, reliable customer service.

Utilized technology to accurately track order progress and delivery times.

Met or exceeded customer expectations by delivering orders on time.

Successfully managed and completed multiple orders simultaneously. Delivery Driver

May 2019 - Jan 2024

Grubhub for Driver's, Victorville, CA

Delivered packages efficiently to designated locations, ensuring timely arrival and customer satisfaction.

Maintained accurate records of deliveries and pick up to enhance route planning and inventory management.

Operated GPS navigation systems to optimize delivery routes, reducing travel tie and fuel consumption. Delivery Driver

Apr 2018 - Jul 2019

Postmates, Rancho Cucamonga, CA

Navigated optimal delivery routes to enhance efficiency and ensure timely service.

Manage multiple deliveries simultaneously while maintaining high customer satisfaction levels.

Utilized GPS technology to track deliveries and ensure accurate arrival times. Escrow Assistant

Jun 2017 - Feb 2018

Final Escrow, Fountain Valley, CA

Facilitated escrow transactions by preparing and reviewing closing documents for accuracy.

Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.

Obtained documents such as proof of insurance and HOA statements.

Followed-up on status of releases, policies, and return of recorded documents. Post Close Coordinator

Jul 2015 - Jun 2017

GotMortgage.com, Fountain Valley, CA

Streamlined post-closing processes by implementing efficient document management and tracking systems.

Collaborated with underwriting teams to resolve issues that arose during the post-closing audit process, minimizing discrepancies in loan packages.

Enhanced client satisfaction with timely, accurate loan documentation and communication throughout the closing process.

Prepared and reviewed buyer, seller, HUD and other transaction documents.

Assisted with the preparation and distribution of monthly reports, providing valuable insights into the post-closing department's performance metrics.

Served as an integral resource for team members, providing guidance on navigating complex loan documents and addressing post closing concerns.

Mortgage Loan Processor

Feb 2009 - Jul 2015

GotMortgage.com, Fountain Valley, CA

Processed mortgage loan applications efficiently, ensuring compliance with industry regulations and company guidelines.

Reviewed and verified financial documents to assess borrower eligibility for various loan products.

Collaborated with loan officers to provide timely, accurate service for clients throughout entire mortgage process.

Handled any conditions sent from underwriting departments

Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues. E D U C A T I O N

Torrance High School, Torrance, CA

Jun 1996

High School Diploma

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