Support Specialist Administrative Assistant

Rachelle Jean-Louis

*********@*****.*** 754-***-**** Remote

Professional Summary

Patient and knowledgeable tech support pro experienced in guiding users through

Troubleshooting steps, software installations, and hardware issues.

Skills

- Troubleshooting (Windows/macOS)

- Remote Support Tools

- Ticketing Systems

- Knowledge Base Management

- Networking Basics

- Customer Education

Experience

Technical Support Specialist Concentrix Remote 12/2025 – 04/2025

- Resolved technical issues via phone and remote desktop tools

- Logged and escalated tickets when needed

- Walked customers through installations and setups

Administrative Assistant Arise At Sea Pompano Beach FL 04/2019 – 04/2024

- Maintained office organization, digital records, and schedules

- Assisted with data entry, filing, and interdepartmental communication

- Handled email responses and supported administrative tasks

Education

High School Diploma Maverick Central High School 2013

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