It Support Specialist

Professional summary IT Support Specialist with over 6 years of experience in optimizing technical support processes and elevating user satisfaction. Proficient in leveraging advanced tools like Amazon Connect and Zendesk for seamless remote collaboration and efficient network troubleshooting. Committed to pioneering innovative solutions and staying at the forefront of technology trends to enhance service delivery and build lasting client trust.

Employment history

Jan 2023 - May 2025 IT Technician, Commonwealth Technology Associates LLC Alexandria, Virginia Remote

Jan 2021 - Jan 2023 IT Support Specialist, Forrest Solutions Inc New York, NY

Nov 2019 - Jan 2021 Claims Representative, Anthem Blue Cross BlueShield Las Vegas, NV

Education

2020 - 2024 Bachelor of Business Administration (BBA) College of Southern Nevada, Las Vegas, United States 2017 - 2019 Associate's Degree in Business Administration Southern New Hampshire University, United States

Skills Customer Service Communication Network Troubleshooting Microsoft Excel Amazon Connect Zendesk

Salesforce Technical Support Remote Collaboration

Resolve technical issues, boosting system uptime and user satisfaction. Stay informed on tech trends for efficient support. Utilize remote tools for swift client query resolution. Provide multi-channel support, enhancing service accessibility. Build user trust through prompt issue resolution.

Resolved technical issues, achieving high client satisfaction and reducing resolution time. Enhanced service quality by staying updated on tech trends and tools. Improved response efficiency using remote tools for client queries. Guided clients through solutions, ensuring clear understanding and resolution. Boosted user satisfaction through effective problem-solving and support. Assisted clients with claims, improving satisfaction and retention through effective support. Maintained up-to-date knowledge of insurance products, enhancing service quality and accuracy. Researched medical terms to ensure precise claims processing and accuracy. Supported new policyholders, boosting operational efficiency and client experience. Handled high claim volumes, maintaining service standards with speed and quality. Erika Cooper

IT Technician

10250 Spencer st, 2075, Las Vegas, United States, 89183 702-***-****

*************@*****.***

Contact this candidate