Customer Service R E

R i c a r d o P i e r r e L o u i s

rp*** * **@ gmail .com (973) 8 1 6 - 8 4 0 7

*** ****** ***, ******, ** 07112

Profile

Bilingual call center r e p r e s e n t a t i v e with a history of t o p - r a n k e d production in inbound a n d outbound

call centers. Over 5 years of experience in telephone customer service including sales, tech support

and customer care.

Employment History

Teleperformance-Customer services

Representative- Remote

October 2024 - April 2025

* Efficiently navigate between multiple

systems to resolve complex customer

concerns as it relates to one or more

Uries oustomer wants, interests and

needs in each customer interaction to

effectively save the product and offer

additional p r o d u c t s a n d services

Perform basic troubleshooting for one or

more products or services

Skills

• Learning Proficiency

• Problem-Solving and Troubleshooting

• Close Attention to Detail

• Strong Organizational Skills

• Empathy

• Persuasive Selling

• Computer skills

• Multitasking skills

Concentrix- Customer service

Rozesentative October 2020 - July

* Answer inquiries by clarifying desired

* information; researching, locating, and

* providing information

Responsible for initiating outbound calls

to potential clients using a prepared list

and scripting

Meeting monthly sales quotas set and

determined by Management

Asurion Bilingual Technical Support &

Sales Representative

July 2015 - January 2019

*Troubleshoot technical issues for our

customers personal devices; evaluate

concerns and issues, identify and

l e p l o y s o l u t i o n s, a n d h e l p c u s t o m e r

vith t r o u b l e s h o o t i n g s t e p s

*Learn details of protecting home and

and accurately sell to customers.

•Communicate company policies and

procedures to customers.

Languages

• English

• Spanish

EDUCATION

High School Diploma Frank

McCourt High School NY

1 9 9 8 - 2 0 0 2

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