Customer Service Data Entry, clerical clerk

Vielka Dunn

Kannapolis, NC ***** +1-980-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Clerical associate with 24 years of extensive expertise in customer service, bilingual Communication,and office management. Proficient in adobe acrobat, google docs,and efficient workflow.Demonstrates strong supervisory skills and commitment to enhancing team productivity and client satisfaction.

SKILLS

Packaging and labeling

Picking and packing

Self-motivated and disciplined

Cleaning and organizing

Attention to detail

Sorting and labeling

Material handling

Team collaboration

Data entry

WORK HISTORY

WAREHOUSE WORKER 08/2024 to CURRENT

Dnp Concord, NC

Operated forklifts and pallet jacks to efficiently transport materials within warehouse.

Maintained accurate inventory records using warehouse management systems.

Oversaw packing and shipping processes, ensuring timely dispatch of orders.

Trained new employees on safety protocols and operational procedures.

Implemented process improvements that enhanced workflow efficiency and reduced downtime.

Collaborated with team members to achieve daily operational goals and maintain high productivity levels.

Loaded, unloaded, and moved material to and from storage and production areas.

Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.

Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.

CASHIER (SALES AND RELATED) 07/2020 to 11/2023

Wal-Mart Stores, Inc.

Calculate total payments received during a time period, and reconcile this with total sales.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Compute and record totals of transactions.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

RECEPTIONIST 10/2019 to 10/2020

InStyle.com Inc

File and maintain records.

Schedule appointments and maintain and update appointment calendars.

Receive payment and record receipts for services.

Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

Hear and resolve complaints from customers or the public.

Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Take orders for merchandise or materials and send them to the proper departments to be filled.

Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Process and prepare memos, correspondence, travel vouchers, or other documents.

CONTRACT OFFICE CLEANER 01/2017 to 10/2019

InStyle.com Inc

Cleaned large offices, dusted, vacuumed, mopped.

Wash dishes, cleaned break rooms, cleaned the refrigerators.

DELI ASSOCIATE 12/2016 to 03/2017

Wal-Mart Stores, Inc.

Cooked the food, served the hot foods, Put the rotisserie chicken out, Cut the deli meat and cheeses.

CUSTOMER SERVICE ASSOCIATE (SALES AND RELATED) 09/2015 to 09/2016

Wal-Mart Stores, Inc.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Wiring money for customers, did exchanges and returns.bill payments, lay a ways and translated.

SERVER 07/2014 to 07/2014

Golden Corral Corporation

Cleaned tables, served customers with condiments and drinks, took all dirty dishes to the kitchen.

HOUSEKEEPER 02/2013 to 06/2014

Ameritus

Cleaned rooms to customers satisfaction and did customer service and translation.

SERVER 04/2006 to 05/2013

Golden Corral Corporation

Cleaned tables, Put condiments on tables for customers, and served drinks. Did a lot of customer service work.

INSURANCE SALES AGENT 01/2003 to 07/2005

Georgia Premier Insurance Agency

Sold car insurance, Mabaged the office, receptionist, Customer service, translator.

RECEPTIONIST/DENTAL ASSISTANT 03/2000 to 08/2002

Economy Dental

Did receptionist work and assisted the Dentist with tools.

EDUCATION

High School Management 01/1992

Jordan Vocational High School, Columbus Ga

LANGUAGES

Spanish

Native or Bilingual

.

#HRJ#d93ea3f2-3e7d-4a8f-bc41-563630fd3a49#

Contact this candidate