Human Resource Customer Service

JOY, TOLULOPE AYODEJI

Human resource assistant • Customer Service Expert

Billing Way Oregun, Ikeja, Lagos, Nigeria

+234**********, **************@*****.*** LinkedIn: https://linkedin.com/in/joy-ayodeji-73aa64222 Profile Summary

A highly motivated and strategic HR assistant with two years’ experience driving business growth through innovative talent management, employee engagement, and organizational development initiatives. Proven track record of improving employee satisfaction, retention, and productivity. Possesses strong organizational and communication skills, with expertise in Microsoft Office Suite and Google Workspace. Experience

AXA MANSARD INSURANCE PLC Sales Advisor 2021 – TILL DATE

• Identify potential clients and prospects and convert leads into policies.

• Generate leads through networking, referrals, and marketing initiatives.

• Collaborates with underwriters, claims teams, and other internal stakeholders.

• Prepare and present quotes, proposals, and policy documents.

• Meet and exceed sales targets and performance metrics.

• Develop strategic partnerships with complementary businesses.

• Handle client inquiries and resolve issues.

• Analyze sales data, reports, and market research. BANK OF AGRICULTURE 2019-2021

Human Resource Assistant

• Coordinate job postings, interviews, and candidate communication.

• Coordinate training sessions, workshops, and employee development programs.

• Maintain accurate and up-to-date employee files and databases.

• Provide backup support for payroll, benefit and other HR functions.

• Provide support for employee inquiries, conflicts, and concerns.

• Ensure adherence to labor laws, regulations, and company policies.

• Assist with HR metrics, reports, and data-driven insights. Education

Masters in Human Resources Management in-view

University of Abuja

Bachelor of Science in Sociology 2014-2019

Ahmadu Bello University, Zaria Kaduna State

(Second Class Upper Degree)

Destiny International School 2007-

2012

Senior Secondary School Certificate

Skills and Competencies

Technical Skills: Human Resource Management, Email Management, Project Management, Customer Service, Inventory Management, Microsoft Office Suite, Google Workspace, Slack, Social Media Management. Soft Skills: Communication Skills, interpersonal Skills, Organizational Skills, Active Learning, Time Management, Team Management, Interpersonal Skills, Creativity and Innovation, Presentation Skills.

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