Customer Service M A

Jun ****

I M A N I

V A N T E R P O O L

914-***-****

**********@*****.***

*** ****** ******, ********, **,11203

PROFESSIONAL SUMMARY

Friendly Cashier with experience working with people of diverse backgrounds. Fast learner with competencies in interpersonal communication, conflict resolution and cash handling. Utilizes proven conflict de-escalation techniques to keep customers happy. Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer service.

SKILLS

Conflict resolution Cash handling

Customer service excellence Cashier training

Merchandise restocking

EXPERIENCE

Cashier, Nathan's, Jan 2023 Aug 2023, Yonkers, NY Maintained high customer satisfaction levels by going extra mile to personalize service.

Accepted checks, debit and credit cards, and gift certificates in line with company policy.

Greeted customers with prompt and friendly service. Resolved conflicts with customers and looked for opportunities to improve satisfaction.

Independent Childcare, Private, Sep 2021 May 2022, Scarsdale, NY Implemented balanced activities allowing ample time for children to learn, play and rest for proper development.

Communicated with parents to share significant milestones in children's day. Kept spaces organized, clean and child-friendly.

Cooked and prepared meals and snacks.

Planned activities based on ages and skill levels of children to advance knowledge of core subjects.

EDUCATION

High School Diploma

New Visions Charter School for the Humanities Bronx, NY Member,Book Club.

IV

LANGUAGES

English, Native

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