Human Resources Customer Care

Judith McFalls ****

*************@*****.*** or 470-***-**** (M)

Summary ● Strong, clear effective communication combined with excellent listening skills.

● Proven ability to conceptualize, create, persuade and implement.

● Experienced multi-cultural business design and professional presentation.

● Business to Business communication and coordination.

● Additional experience: Human Resources, Advertising and Publishing Sales, Retail Sales, Homeschool Instructor and Homemaker

Career History & Accomplishments

Customer Care Director, Arrow Exterminators, Dunwoody GA. 1/23 - 6/25 Triage and respond to client/customer queries as an active filter for management interaction, Scheduling of all services, Capturing marketing leads for Home Evaluators and Service Professionals, Experience with warranty agreements and renewals, Consistent high volume collections with professional polite approach. 2023 Challenge Coin Recipient

Customer Account Specialist, Lumen Technologies, Remote GA. 7/22 - 09/22 Stellar customer service with recognition, High QA levels and 100 % Call Flow adherence, Billing inquiries, payments, adjustments and commended on upsell feature product. Continuing Education Instructor, ESL, Gwinnett Technical College, Alpharetta, GA. 2016-2017 Recognizing adults are independent learners in a classroom setting where guided group work and active listening and participation enhances successful mastery of the English language. Commitment to help the International student body learn the fundamentals of English and its internal and external facets of communication.

Employment Assistance Director, Interactive College of Technology, Gainesville, GA. 2009-10 Promoted from Coordinator. Meet with potential employers and decision-makers off-site to market students and professionals. Create partnerships for Work/Study or Externships. Organize Job Fairs on-site establishing opportunities of community involvement. Formulate ways students become active participants in their job search. Coordinate Guest Speakers to address the needs of the total student and staff aiding in acquiring, developing and preserving life-skills. Career Development Class Instructor – Resume and Cover Letter Writing, Professional Interview preparation and Job Search. Provide confidential counseling

- career path definition and direction. Oversee Job Board and Leads. Survey Analysis, Teacher Evaluations, Interviews, Payroll, Weekly Reports, review of Academic and Occupational Programs, retention rates and enrollment initiatives, Advisory Board Meetings, Orientation presentations and Success Coaching. Additional Substitute ESL Instructor: Effective syllabus adherence and curriculum enhancement. Ability to teach adult learners at various levels with dignity, respect, and interest, fostering an environment conducive to learning. Quick Start Spanish, Spanish Language Learning Program Age 2-12, Decatur, GA.

● Clearly communicated objectives to persuade prospective decision-makers to adopt and implement enrichment.

● Researched and prepared proposals to meet unique educational enrichment objectives for each client.

● Comprehensive multicultural approach to curriculum and learning model.

● Innovative instruction with stimulating hands-on age appropriate material.

● Excellent rapport with 100% retention.

Education: University of Georgia, Athens, GA - B.A. Degree in Journalism/Mass Communication, Certificate in Global Studies and a Minor in Spanish. Piedmont College, Demorest, GA - Master Courses in Teaching Spanish Language. University of Salamanca, Salamanca, Spain – Intensive Immersion Program Georgia State Legislature Internship - Senate

Henry County Herald Internship- Judith McFalls

Membership Affiliation: Di Gamma Kappa – Broadcast Society Volunteer: The Royal Dance Academy, Holiday Show and Corporate Fundraising CPR Certification: Adult, Child and Infant

Contact this candidate