Customer Service Representative
Resume:
WARNER ROBINS, USA, ***** • ***************@*****.*** •
JAKERRIA STANLEY
Customer Service Representative
PROFESSIONAL SUMMARY
Customer Service Representative with extensive experience in dispatching, security, and customer service, demonstrating strong organizational and communication skills. Proficient in arranging freight, conducting vehicle patrols, and utilizing computer applications such as Excel and PowerPoint. Committed to delivering exceptional service and collaborating effectively with team members to enhance operational efficiency.
EMPLOYMENT HISTORY
DISPATCHER/CUSTOMER SERVICE Jan 2020 - Present
JRRN Freight Hauling, LLC Remote
SECURITY OFFICER Apr 2019 - Apr 2020
G4S Atlanta GA
DISPATCHER Jan 2019 - Jan 2020
Zoom Transport LLC Atlanta, GA
Coordinate freight logistics, ensuring timely deliveries and optimal driver routes. Negotiate with brokers to secure competitive rates, enhancing company profitability. Facilitate driver payments through factoring or quick pay, maintaining financial accuracy. Ensure punctual site arrivals, improving client satisfaction and operational efficiency. Orchestrate freight logistics, negotiate optimal rates with brokers, and ensure timely deliveries. Manage payments via factoring and quick pay systems.
Coordinate complex freight arrangements, meticulously tracking driver schedules and delivery timelines. Implement efficient payment processes for owner-operators.
Foster strong relationships with brokers and drivers, facilitating smooth freight operations. Streamline communication to enhance on-time performance and financial transactions. Develop creative solutions for freight logistics challenges, optimizing route efficiency and maximizing profitability. Implement innovative payment strategies for improved cash flow. Maintained facility security through vigilant patrols, access control, and incident response. Collaborated with law enforcement to prevent potential threats.
Implemented new security protocols, reducing unauthorized entry incidents. Trained junior officers, enhancing team performance and response times.
Meticulously documented security breaches, conducted thorough investigations, and provided comprehensive reports to management for informed decision-making.
Fostered positive relationships with clients, staff, and visitors. Coordinated with cross-functional teams to ensure seamless security operations.
Proposed and implemented cost-effective security measures, optimizing resource allocation. Adapted to evolving security challenges with creative solutions.
Coordinated load bookings, ensuring timely payments and efficient use of load boards. Optimized load board utilization, analyzing market trends to secure profitable routes and maximize fleet productivity. Fostered strong relationships with carriers and drivers, ensuring seamless coordination and timely deliveries across diverse routes.
Meticulously managed dispatch operations, maintaining accurate records and resolving discrepancies to ensure smooth logistics flow.
Implemented new communication protocols, reducing response times and improving overall dispatch efficiency in a fast- paced environment.
SECURITY OFFICER Jan 2019 - Apr 2019
Allied Universal Security Services, Systems and Solutions Atlanta GA ADMINSTRATIVE ASSITANT Mar 2014 - Aug 2018
Cherished Children Education Center Atlanta GA
EDUCATION
BUSINESS Mar 2022 - Present
Strayer University-Georgia Macon, GA
DIPLOMA IN EARLY CHILDHOOD EDUCATION Aug 2013 - May 2016 Central Georgia Technical College
COURSES
CERTIFICATE IN DISPATCH Nov 2019
CERTIFICATE IN BROKERING Nov 2019
SKILLS
Dispatching, Security, Customer Service, Teaching, Cash Handling, Organizational Skills, Communication, Recruiting, Human Resources, Problem Solving, Time Management, Negotiation, Conflict Resolution, Team Leadership. Monitored premises ensuring safety and compliance, enhancing security protocols. Conducted regular patrols, effectively reducing unauthorized access incidents. Collaborated with team to implement strategic security measures, improving overall safety. Utilized surveillance systems to identify and address potential threats promptly. Maintained detailed incident reports, contributing to informed security decisions. Conducted rigorous patrols, ensuring comprehensive security coverage. Implemented proactive threat detection protocols, enhancing overall safety measures.
Streamlined security procedures, reducing incident response time. Collaborated with team to develop and execute effective emergency action plans.
Meticulously monitored surveillance systems, identifying and addressing potential security breaches. Maintained detailed logs for thorough incident reporting.
Managed classroom operations, enhancing student engagement and learning outcomes. Collaborated with parents, tailoring educational strategies to improve child development. Implemented creative activities, fostering cognitive growth and social skills. Adapted teaching methods for diverse learners, ensuring inclusive education. Introduced interactive techniques, significantly boosting knowledge retention. Fostered cognitive and social skills through creative activities, adapting teaching methods for diverse learning styles to ensure inclusive education.
Implemented positive discipline strategies, significantly improving classroom behavior and creating a more conducive learning environment.
Partnered with parents to address individual needs, resulting in notable improvements in overall child progress and development.
Contact this candidate