Customer Service Representative

Phone: 770-***-****

Email: **********@***.***

Address: **** ***** ***** **, ********, GA 30038

DEBRA POWELL

PROFESSIONAL SUMMARY

Knowledge of dispatching and communication systems and local law enforcement practices, policies and procedures; techniques and procedures used in operating emergency communications equipment; customer service standards and best practices; terminology, principles and methods utilized within the department. Skill in listening and communicating exceptionally to effectively convey information verbally and remaining calm under pressure and stressful working condition. Mar. 1989 – Present

Atlanta, Ga

Sr Police Dispatcher, City of Atlanta Police Department Performs radio communication dispatch and telecommunication duties for the Atlanta Police Department. Duties include, but are not limited to: communicating effectively with the city and county police officers, units and EMS/Fire personnel and maintaining their status to ensure safety; answer multiple telephone lines and dispatching as required; handling emergency and fast-paced situations; providing the general public with information and assistance; and maintaining a variety of records, files ad logs.

Aug. 2006 – Aug. 2018

Lawrenceville, Ga

Communication Officer, Gwinnett County Police Department Answers multiple telephone lines; handles all 911 calls within the Gwinnett County jurisdiction or transfer the call to appropriate agency; handles other call appropriately and updates call list. Dispatch emergency police and medical calls. Maintain field units status at all times to ensure safety of the officers performing activities including working accidents, hazardous incidents, fire traffic control, pursuits, etc.

EMPLOYMENT HISTORY

Jun. 1982 High School Diploma

J C Murphy High School - Atlanta, Ga

EDUCATION

SKILLS

Ga /National Crime Information Certified Sr Communications Training Dispatcher Medical Dispatch Certified

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