Logisitcs, Management, Technical troubleshooting, Customer Support

SAMUEL PRIDDY

Coleman, FL ***** ***********@*****.*** 352-***-****

Professional Summary

Versatile and results-driven professional with a strong background in safety, field engineering, customer service, and data analysis. Proven ability to work independently or as part of a team, providing excellent remote support and optimizing operational efficiency. Experienced in regulatory compliance, customer relationship management, technical troubleshooting, and analytics. Adaptable to various industries and passionate about delivering high-quality service.

Key Skills

• Safety Procedures & Compliance • Remote Customer Support • Data Collection & Analysis • Customer Success Strategies

• System Troubleshooting & Diagnostics • Inventory & Budget Management • Technical Documentation • CRM & ERP Software

• Employee Training & Team Supervision • KPI Tracking • Preventive Maintenance • Project Coordination

Professional Experience

Irrigation Technician Massey Services — The Villages, FL 05/2023 – Present

• Installed and maintained residential and commercial irrigation systems.

• Supervised and trained technicians, ensuring system integrity and customer satisfaction.

• Reduced service calls by identifying recurring issues and implementing lasting solutions.

• Achieved top regional sales performance in irrigation services.

Business Owner Laya N Sam — Wildwood, FL 02/2020 – Present

• Launched and operated a profitable business, overseeing staffing, budgeting, marketing, and vendor negotiations.

• Implemented data-driven systems to track performance, leading to operational improvements and higher profitability.

• Conducted financial analysis, competitive research, and technology assessments to stay ahead in the market.

Life Insurance Agent Self-Employed — Wildwood, FL 02/2020 – 09/2021

• Provided remote consultations and customized life insurance solutions to clients.

• Educated clients on coverage options, tax implications, and long-term planning.

• Maintained detailed records and nurtured strong client relationships.

Field Engineer Ortho Clinical Diagnostics — Wildwood, FL 08/2013 – 02/2020

• Delivered technical support and field diagnostics for healthcare clients.

• Created documentation and reports to support troubleshooting and root cause analysis.

• Calibrated scientific equipment and led corrective action planning to reduce service failures.

Driver Trainer USA Truck Inc — Van Buren, AR 08/2006 – 08/2013

• Mentored new drivers, emphasizing DOT compliance, route safety, and time efficiency.

• Provided operational feedback and hands-on training to reduce accidents and improve retention.

Education

Bachelor of Arts in Business Administration and Management

Sullivan University — Louisville, KY 05/2004

Associate of Science in Biomedical Engineering

Santa Fe College — Gainesville, FL 05/2013

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