Operation Freight Management

ANISSA AINOA-CRUZ

************@*****.*** 253-***-****

*** **** ** **, ********, Washington 98371

OPERATIONS FREIGHT SUPERVISOR

Customer Support • Organization • Logistics • Leadership • Warehouse Management • Dispatching • Problem Resolution•Driver Management

Summary:

Dynamic and results-driven professional with over a decade of experience in the logistics industry. Strong leadership abilities with a commitment to achieving business objectives and delivering high-quality results. Highly skilled in warehouse management, dispatching, and logistics, with a strong focus on Less Than Load (LTL) transportation.

PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

FEDEX FREIGHT, FIFE, WA 98424, US 2019 to 2025

OPERATIONS FREIGHT SUPERVISOR

Led employees to ensure customer satisfaction by moving all shipments on time and damage-free.

Key Responsibilities:

Managed and developed company employees, focusing on retention and growth.

Supervised and directed employee work (including pre-shifts) with an emphasis on quality, customer deliverables, and safety performance.

Actively monitored, recorded, and educated employees regarding unsafe acts/conditions, implementing corrective actions as needed.

Provided feedback and follow-up with all impacted employees.

Communicated job assignments clearly and concisely to all employees.

Monitored service freight and ensured cut time compliance.

Dispatched for the City and Road Operations

Monitored actual performance data and gathered information for reporting.

Ensured all OS&D (Overages, Shortages, and Damages) were identified and processed properly.

Performed administrative functions as required.

Complied with all applicable laws/regulations and company policies/procedures.

UPS FREIGHT, KENT, WA 98042 2016 to 2019

OUTBOUND FREIGHT CLERK

Handled freight-related tasks, including answering customer inquiries, processing paperwork, and managing load schedules.

Key Responsibilities:

Performed data entry, managed overages/shortages/damages, and traced freight.

Assisted in overall operations of the company.

Processed invoices, manifests, and other documentation, and performed data entry tasks.

Assisted with load scheduling, managed overages/shortages/damages, traced freight, and handled claims.

EDUCATION & TRAINING

Associates in Business Global Transportation & Logistics, Tacoma Community College, Tacoma, WA 98444 {2019}

Achievements:

Leadership Certification {2023}

Customer Service Certification {2019}

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