Customer Service Representative
Resume:
Diana Bass
Euclid, OH *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
CVS CAREMARK WFH-Solon, OH
August 2022 to Present
Answer inbound calls helping members with medication refills copays answering questions they may have about their plans
Housekeeping Supervisor
JSI Janitorial Services-Euclid, OH
September 2023 to May 2025
Supervise a team making sure areas are done cover areas when someone calls off bathrooms office areas conference rooms
Cashier
Compass Group
October 2021 to August 2022
Ring out customers keep shelves stocked give excellent customer service CSR - Customer Service Representative
Medpilot-Cleveland, OH
April 2021 to October 2021
Answer incoming calls from patients about insurance bills payments and insurance information Problem Solver
Amazon-Euclid, OH
September 2019 to April 2021
Fix problems with products in a timely manner to be shipped out to customers Housekeeping
South franklin circle-Chagrin Falls, OH
May 2019 to September 2019
Clean bathrooms residents rooms the cafeteria interacts with elderly people with a positive attitude Supervisor
Getgo Gas Station
January 2019 to April 2019
Ring out customers supervisor of a second shift team count drawers did inventory helped wherever needed
Amazon Delivery Driver
Amazon
October 2018 to January 2019
Deliver packages to customers
Supervisor
Dunkin Donuts-Cleveland, OH
December 2015 to October 2018
Ring out customers, help anywhere that is needed count drawers make sure shift is running smoothly Barista
Starbucks-Cleveland, OH
August 2015 to December 2015
Responsibilities
Make drinks ring out customers give great customer service Barista/Cashier
Barnes&Noble-Woodmere, OH
May 2015 to August 2015
Responsibilities
ring out customers make drinks bake pastries and give excellent customer service Barista
Starbucks-Cleveland, OH
April 2014 to February 2015
Responsibilities
Prepare specialty drinks,ring out customers,giving great customer service Skills Used
Excellent customer service
Cashier
Walmart-Eastlake, OH
September 2013 to February 2014
Responsibilities
Ring out customers,cashed checks did returns,gave great customer service Cashier
Au Bon pain-Cleveland, OH
December 2012 to August 2013
Responsibilities
Ring out customers answer any questions they may have set up salad bar and serve customers and kept area neat and clean
Skills Used
Great customer service
Cashier/Customer Service
Parking solutions-Cleveland, OH
March 2010 to November 2012
Responsibilities
Ring out customers count down money at end of shift count spaces in parking lot Skills Used
Great customer service
Cashier/Customer Service
The market cafe-Cleveland, OH
November 2007 to July 2009
Responsibilities
Rang out customers set up barista made coffee drinks Skills Used
Great customer service
Education
Glenville - Cleveland, OH
1998 to 2002
High school diploma or GED
Skills
• Commercial cleaning
• Cash Handling
• Microsoft Excel
• Microsoft Word
• Barista Experience
• Janitorial experience
• Coffee Experience
• Cashiering
• Customer service
• Sales
• Delivery Driver Experience
• Microsoft Office
Certifications and Licenses
Driver's License
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