Human Resources Customer Service

MHRD **** Designing E-Learning

Applications

HRD 3310 Talent Management

Soft Skills

Teamwork and Collaboration

Problem-Solving and Adaptability

Attention to Detail

Excellent Verbal and Written Communication

Leadership and Dependability

Technical Skills

Proficient in Microsoft Excel and other

Microsoft Office tools

3D rendering and interior design basics

Teacher

CoCo’s Crepes and Waffles -Sugarland, TX

Eye Level Learning Center -Sugarland, TX

Delivered exceptional customer service by managing high-traffic periods and resolving customer inquiries efficiently.

Strengthened multitasking skills by simultaneously preparing beverages, serving food, and bussing tables. Cultivated a positive work environment, recognized by peers and management for reliability and enthusiasm. Taught and managed groups of children, creating and delivering tailored lesson plans to support their learning needs.

Graded assignments and provided constructive feedback to enhance student performance. Improved classroom efficiency by fostering a structured and engaging learning environment. Teachers Assistant, TA

University of Houston-Main

Harmony School of Innovation-Sugarland

Harmony School of Innovation -Sugarland, TX

Bachlors of Science, Human Resources Development

Highschool Diploma: 05/2021

Assisted professors and teachers with classroom organization, administrative tasks, and student support. Designed and implemented organizational tools, contributing to more efficient class management. Strengthened leadership skills through one-on-one mentoring of students and providing clear instructions during assignments.

03/2022-05/2022

03/2022-05/2022

06/2021-12/2021

RELATED COURSEWORK

Sumaia Khalifa Katy TX • 346-***-**** • *********@*****.*** WORK EXPERIENCE

EDUCATION & CERTIFICATIONS

KEY COMPETENCIES

Expected in 2026

Motivated Human Resources Development (HRD) student at the University of Houston with hands-on experience in teaching, customer service, and administrative support. Skilled in teamwork, problem-solving, and organization, with a keen eye for detail and a passion for fostering positive environments. Seeking to leverage my education, creativity, and interpersonal skills in an HR, consulting, or technology role, while progressing toward a fulfilling career in human resource management and office-based settings. HRD 3350 Workforce Diversity and Global

TLIM 3345 HR in Technology

HRD 3310 Talent Management

ADDITIONAL EXPERIENCE

Interior Design/3D Rendering Projects: Conceptualized and created layouts for residential spaces using creative and technical skills.

Volunteer Work: Organized local events and supported community-building activities, emphasizing teamwork and adaptability.

Barista/Cashier/Server

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