C++ Information Systems

Hadrien Blackmore

Graham, NC **********@*****.*** 224-***-****

LinkedIn:https://www.linkedin.com/in/hadrien-blackmore-949294121?utm_source=share&utm_c ampaign=share_via&utm_content=profile&utm_medium=ios_app Professional Summary

Detail-oriented and customer-focused IT professional with a strong foundation in Business Management Information Systems and Electrical Engineering. Proficient in C++, Java, and Visual Basic, with hands-on experience in troubleshooting, software support, and technical documentation. Demonstrated ability to provide high-touch, white-glove support to diverse user groups, ensuring seamless operation of business software and mobile devices. Technical Skills

● Programming Languages: C++, Java, Visual Works Basic, VBA

● Operating Systems: Windows, macOS

● Software Applications: Microsoft Office Suite (Excel, Outlook, Word, PowerPoint, Access), SharePoint, Adobe Creative Cloud (Illustrator, InDesign, Photoshop)

● Remote Support Tools: TeamViewer, AnyDesk

● Networking: VPN, routers, switches

● Mobile Devices: iPhone, iPad, Android, Blackberry

● Certifications: CompTIA A+ (in progress)

Professional Experience

Technical configuration

CDW, Vernon hills, Il

June 2016 – 2020

● Provide remote technical support for clients, resolving hardware and software issues across various platforms.

● Assist users with Microsoft Office applications, including advanced Excel functions and VBA scripting.

● Troubleshoot network connectivity problems, ensuring minimal downtime for clients.

● Document support interactions and solutions in the company’s ticketing system.

● Apply white glove programs into client desktops for non profit use. Installation and monitoring of equipment

Taproom Gaming, libertyville, IL

January 2018 – May 2022

● Collaborated with cross-functional teams to analyze and improve business processes through technology solutions.

● Developed and maintained internal applications using Java and C++.

● Provided training sessions for staff on new software implementations.

● Consistent monitoring of equipment to analyze results of game play from customers. Winners vs losers (profits/losses)

● Monitor machine functionality and of course customer feedback through AI questionnaires.

Education

Bachelor of Science in Business Management Information Systems University of Wisconsin- Parkside

Graduated: May 2024

Associate Degree in Electrical Engineering

North Carolina A&T

Graduated: May 2017

Certifications

● CompTIA A+ (Expected Completion: August 2025)

● Microsoft Certified: Azure Fundamentals (Planned) Languages

● English (Native)

● Spanish (Conversational)

Professional Attributes

● Strong interpersonal and communication skills, adept at explaining technical concepts to non-technical users.

● Proactive team player with a commitment to continuous learning and knowledge sharing.

● Detail-oriented with a focus on providing thorough and responsive support.

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