Customer Service Administrative Support

ReJae McGlothen

Lees Summit, MO *****

*********.**@*****.*** 816-***-****

Professional Summary

Dedicated and versatile professional with a strong background in administrative support, customer service, warehouse operations, and retail. Proven ability to multitask, adapt quickly to new environments, and maintain professionalism in high-pressure settings. Committed to delivering excellent service, supporting team goals, and seeking growth opportunities in dynamic work environments.

Core Competencies

• Administrative Support

• Customer Service & Hospitality

• Warehouse & Inventory Operations

• Communication & Interpersonal Skills

• Scheduling & Data Entry

• Merchandising & Sales

• Problem-Solving

• Multitasking & Efficiency

Professional Experience

Office Assistant

Mosquito Joe – Overland Park, KS

September 2017 – Present

• Prepared vans with chemicals and safety equipment for scheduled jobs

• Coordinated drivers' schedules and distributed route sheets

• Cold-called potential clients and collected payments

• Entered activity logs and maintained driver tracking

• Maintained a clean office environment and was certified to spray yards

Front Desk Supervisor / Night Auditor

Quality Inn & Suites – Eagan, MN

July 2016 – June 2017

• Welcomed and checked in guests, processed reservations, and addressed inquiries

• Handled night audit reports, counted drawers, and managed shift reports

• Ordered hotel supplies and maintained stock levels

• Oversaw employee scheduling and front desk operations

Warehouse Associate

Really Good Stuff – Grandview, MO

April 2016 – July 2016

• Assembled, shrink-wrapped, scanned, and transported products using a pallet jack

• Packaged products and supported general warehouse logistics and cleaning

PRN Staff (Caregiver)

Preferred Community Services – Gladstone, MO

January 2016 – July 2016

• Supported individuals with developmental disabilities

• Taught life skills including communication, hygiene, and basic education

• Focused on independence and empowerment of clients

Retail Call Center / Warehouse Worker

LSI Staffing – Raytown, MO

March 2015 – January 2016

• Managed high-volume phone calls with 85–90% availability

• Assembled product orders and prepared for shipment

• Maintained speed and accuracy in a repetitive production environment

Cashier / Customer Service

Slim Chickens – Independence, MO

2014 – 2015

• Greeted customers and processed food orders efficiently

• Operated both the front counter and drive-thru independently

• Maintained cleanliness and accuracy during high-volume hours

Retail Sales Associate

Windsor Fashions – Independence, MO

October 2015

• Prepared the store for daily opening, cleaned and restocked merchandise

• Assisted customers with fashion choices and fitting room services

• Maintained store organization and visual standards

Sales Representative

Direct Foods – Kansas City, MO

2013 – 2014

• Loaded delivery trucks and canvassed local businesses for product promotion

• Collected payments and verified transactions

• Strengthened communication and negotiation skills

Front Desk Agent

La Quinta Inn & Suites – Blue Springs, MO

2013 – 2014

• Placed guests in rooms based on preferences and availability

• Performed data entry, assisted housekeeping, and answered multi-line phones

• Delivered personalized service and maintained a welcoming environment

Education

Bachelor of Arts in Healthcare Management & Administration

Independence University – Salt Lake City, UT

November 2017 – December 2020

High School Diploma

Blue Springs South High School

Technical Skills

• Microsoft Office (Word, Excel, PowerPoint)

• Payroll & Accounts Receivable

• Data Entry & Scheduling Software

• Merchandising Systems

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