Sales Representative Pharmacy Technician
Resume:
Seleste Franklin
Charlotte, NC *****
*************@*****.***
Professional Summary
Multifaceted professional with a background spanning pharmacy, sales, and the visual arts. Experienced in high-paced retail and clinical environments, with proven strengths in customer engagement, prescription processing, and team collaboration. Currently pursuing a Bachelor of Fine Arts, bringing a strong passion for the arts and a keen eye for detail. Adept at blending technical precision with creativity to contribute meaningfully across healthcare and creative industries. Authorized to work in the US for any employer
Work Experience
Live Chat Agent- Sales Representative
RUI-Remote, NC
August 2024 to Present
• Delivered real-time customer engagement via live chat, providing tailored internet service solutions.
• Guided client decision-making with empathy, accuracy, and persuasive clarity.
• Performed initial troubleshooting to resolve technical issues promptly.
• Maintained high conversion rates through meticulous sales tracking and CRM use. Sales Representative (Remote)
RUI-Remote, NC
October 2022 to August 2024
• Conducted outbound calls and cultivated client relationships with a consultative sales approach.
• Created strategic outreach plans that consistently surpassed sales targets.
• Mentored new hires, fostering a high-performance and team-oriented culture.
• Maintained accurate, actionable records within CRM systems to optimize client communication. Pharmacy Technician
Cannon Pharmacy Main-Kannapolis, NC
November 2021 to October 2022
• LTC medication packaging (blister packs, unit dose, multi-dose)
• Prescription data entry & order processing
• Inventory management & restocking
• Familiar with FrameworkLTC, QS/1, Parata systems
• Knowledge of generic/brand medications
• STAT & first-dose order prioritization
• HIPAA compliance & accuracy-focused
• Strong organization, communication & teamwork skills Pharmacy Technician
Harris Teeter-Charlotte, NC
September 2020 to November 2021
• Supported pharmacists in accurate and confidential preparation and dispensing of medications
• Delivered excellent patient service by handling inquiries and managing refills
• Maintained safety, accuracy, and professionalism in a fast-paced pharmacy setting
• Inventory management and restocking
• Knowledge of generic/brand medications
• HIPAA compliance & accuracy-focused
Retail Sales Representative
Sherwin-Williams-Charlotte, NC
August 2019 to September 2020
• Advised contractors and homeowners on customized paint and coating solutions.
• Delivered personalized color consultations to enhance customer vision and satisfaction.
• Achieved and often exceeded monthly sales quotas while maintaining detailed CRM logs.
• Produced regular sales reports and provided insight-driven recommendations to management. Sales Associate
Michaels-Rock Hill, SC
May 2017 to August 2019
• Cultivated a welcoming environment, delivering specialized advice on art supplies and custom framing.
• Supported visual merchandising and seasonal displays with an eye for aesthetics and balance.
• Processed customer transactions with efficiency and accuracy.
• Assisted in framing consultations, bridging product knowledge with creative vision. Education
Bachelor of Arts in Fine Arts
University of North Carolina at Charlotte-Charlotte, NC August 2023 to Present
Associate Degree in Science (AS) in Chemistry
York Technical College-Rock Hill, SC
August 2017 to August 2019
High School Diploma
York Preparatory Academy
August 2015 to May 2017
Skills
• Sales
• Microsoft Office
• LTC pharmacy
• Negotiation
• Pharmacy technician experience
• Customer service
• Sales Experience
• Time Management
• Organizational Skills
• Customer Service
• Data entry
• Order Entry
• Communication skills
• Phone etiquette
Languages
• English - Fluent
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