Customer Service Agent

Ashaki Hazell ************@*****.*** • +404*******

LinkedIn • Fairburn, Ga 30213 Customer Service Professional

Highly motivated and customer focused professional with substantial experience in providing high quality customer service to maximize sales and boost company growth. Highly skilled individual able to leverage understanding of products and cater to client requirements for full satisfaction. Dynamic leader; able to establish productive relationships with staff and senior management while ensuring compliance with rules and regulations. Adept at evaluating and improving day to day operations with keen focus on process improvement. Articulate communicator, forge and foster productive relationships with people from diverse backgrounds.

Areas of Expertise

Sales Strategies

Customer Service

Operations Optimization

Conflict Resolution

Client Relationship Management

Event Planning

Recruitment & Training

HR Administration

MS Office

Time Management

Leadership & Teamwork

Interpersonal Communication

Professional Experience

Menzies Aviation/Frontier Airlines, Atlanta, GA Apr 2024 – Apr 2025 Passenger Service Agent

Assist passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues in the airport.

Interpret identification labels along with baggage and cargo routing.

Drive gate agents to and from concourses and ticket counter.

Host self-service kiosks and verify passenger’s documents prior to boarding aircraft.

Ensure that all work arears are organized and functional.

Aloft Boston Seaport District, Boston, MA Dec 2015 – Feb 2024 Night Audit Manager

●Streamlined daily workflow by overseeing all hotel operations during overnight shifts.

●Provided high quality customer service by attending to all needs of the guests especially during check-in and check-out.

●Responsible for balancing the daily revenue and expense transactions while preparing for next day’s arrivals and departures.

●Further facilitated by auditing and reconciling all revenue postings.

Hyatt Place Hotel, Medford, MA Mar 2014 – Nov 2015 Night Auditor Supervisor/Gallery Host

●Everyday duties included checking customers in and out of the hotel, accurately counting daily deposits, and making end of shift cash drops.

●Provided timely customer service assistance for in-person customers and by phone which included making reservations and food/drink orders.

●Support other employees by supervising and assisting them during their shifts.

Black Star Educational Institute, Atlanta, GA Sept 2010 – Nov 2013 Office Manager

●Day to day responsibilities included maintaining an optimal environment for staff and guests, checking guests in and out, and managing records of finances such as payrolls, paying bills, and taking tuition payments.

●Assisted parents and visitors via phone, while maintaining accurate records of phone messages.

●Scheduled weekly meetings and filed confidential documents to provide clerical assistance to executive management.

●Effectively communicated with parents verbally and through school bulletin for weekly updates and upcoming events.

Education

Bachelor in Nursing, Georgia State University, Atlanta, GA, May 2006

High School Diploma, Benjamin Banneker Academy, Brooklyn, NY, June 2001 Associate's Degree

Licenses and Certifications

Driver's License First Aid Certification Food Handler Certification

Page 1 1

Contact this candidate