Technical Support Active Directory
Resume:
*KENDRICK D. DAVIS*
TUSCALOOSA, AL 35405
********@*****.***
Career Objective: To continue my career with a progressive organization that will allow me to utilize my extensive managerial & technical skills.
Education: Herzing University, Birmingham, AL B.S., Technology Management (CETT)
Professional Affiliations: Electronics Technician Association (ETA) Member. Prince Hall Freemasonry
Acclimated with:
Active Directory
FORTRAN
BASIC programming
DOS
Linux
AutoCAD
AM & FM Communication
Windows Server 2003 & 2008 with SQL
AC/DC Circuit
Networking +
Fabrication
Meditech 5.67
Expanse
Microsoft Windows (NT, XP, Vista, 7,8, 8.1 & 10)
Microsoft Office (XP, 2003, 2007, 2010, & 2013,2016)
Experience
Robotics
Troubleshooting
Component Level Troubleshooting
VoIP
Telephony
Schematics
Blueprint Analysis
Varies ticketing systems
Window server (2003, 2008 r2, & 2012r2, 2016)
DCH Health System –Tuscaloosa, Al IT Specialist - 3/17- present
●Preferably with hardware/software/application/printer support
●Managing both local and remote resources
●Multiple locations who provide phone/email/desktop/remote access technical support active directory
●Set up, configure and support desktop and laptop
●Support for 5000+ employees in several different locations.
●Monitor and test network performance and provide network performance statistics and reports.
●Perform and/or oversee software and application installation and upgrades
●Maintain, manage, and continue to improve all network related hardware including Firewalls, Routers, Switches, Wireless Routers, and overall site-to-site backbone infrastructures
●Set up, configure and support Servers, Exchange and VoIP systems
●Provide hardware/software configuration of desktop, laptop, thin clients, mobile devices and printer/scanner device
●Able to use informed reasoning to resolve tasks and problems at the lowest point of escalation whenever possible, but also identifies when to seek help on more complex problems to intermediate and/or senior level staff or team leadership
●Able to simulate or recreate user problems to resolve operating difficulties
●Document progress and complete tasks in the support software, and respond to phone, radio, alerts and email notifications
●Provide support to end-users for PC, printer, applications, wireless, networking to the data closet and any other supported desktop hardware.
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Konica Minolta- Bessemer, AL Computer Operator Specialist II – 10/14 to 02/17
Govern all shipping and receiving & Maintain inventory
Administer printer installation & Full service copier set up & delivery
Copier Customization per client’s request
Maintain & repair copier equipment & Troubleshooting including, but not limited to extensive field service repair
Maintain excellent customer service & team building skill to meet deadlines
Manager and maintain over 350 account
Ability to work independently and as part of a team
Applicant must possess some knowledge of computers and electronics, Computer/Digital Technology or related fields
B&W and color digital copier, printer and fax repair.
Ability to be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations.
Repair photocopiers, copiers at the site location. Includes complex disassembly, cleaning, and replacement of individual parts, reassembly, testing and adjustment
FIS Global – Tuscaloosa, AL- Computer Operator Specialist, 4/14 to 10/14
Provide all phone, printer, & computer technical support for a 24-hour call center
Repair computer-related hardware and other operations area equipment.
Monitor and control a computer console to process and complete jobs.
Investigate error conditions in computer processing, equipment malfunction and/or network (on-line) performance
Maintain inventory of computer operations supplies & keep operations area stocked with production supplies
Set up, prepare, operate, and performs preventive maintenance tasks on tape drives, computer on-line microfiche, disk units, printers, busters, decollators, inserters, postage meters, microfiche viewers, and similar devices.
Control and monitor the on-line network from the central network control center
Maintain & Update all server backups daily including up to 12 servers & AS400
Providing customer support on windows 7 platform by troubleshooting and installing printers and servers
Canon Solution America (Warrior Business Machines)- Customer Service Engineer II 7/07 to 4/14
Govern all shipping and receiving & Maintain inventory
Administer printer installation & Full service copier set up & delivery
Copier Customization per client’s request
Maintain & repair copier equipment & Troubleshooting including, but not limited to extensive field service repair
Maintain excellent customer service & team building skill to meet deadlines
Independent Contractor, 8/98 to Present
Laptop, tablet, and cell phone screen replacement
Setup & configure home networking
Technical Troubleshoot for laptops, tablets, & cell phones
Configure, build, and rebuild desktops, laptops
Trouble shooting and providing technical support on windows 7/8 platforms
Migrated windows XP to vista/7/8, window 10
Virus and malware remover
Modern Business Machines- Service Technician, 3/06 to 7/07
Install and repair office equipment
Copier Customization per client’s request
Copier set up & delivery
Troubleshooting
Working in a team environment to meet deadlines
Maintaining good customer service
OfficeMax Distribution Center- On-Site Supervisor, 2/05 to 12/05
Supervisor for 200+ employees in a warehouse setting
On-Site HR liaison in regards to employee conflict
Implement safety training to provide OSHA compliance
Administer drug screens
Arrange interviews for job placement
Handled workmen’s compensation claims
Administered counseling and termination
Worked with HR supervisor, HR manager, and operation manager to implement new policies
Contact this candidate