Banquet Server- On Call

DULCE CASTILLO HERMOSILLA

Aubrey, TX *****

Phone: 331-***-****

Email: *************@*****.***

Professional Summary

Highly experienced and dedicated server with a strong work ethic and a passion for guest satisfaction. Seeking a professional environment where I can continue to be a key asset, team role model, and contribute to exceptional service standards.

Experience

Banquet Server (Full -Time)

Omni PGA Frisco Resort – Frisco, TX

June 2023 – May 2025

Provided banquet service for large-scale events with precision and efficiency.

Maintained a professional demeanor and ensured guest satisfaction throughout events.

Server – Members Lounge (Full-Time)

Four Seasons Resort Club Dallas – Irving, TX

October 2021 – December 2023

Warmly greeted members in a professional and friendly manner.

Informed members of seasonal or promotional menu offerings.

Assisted members and their families with dining needs.

Utilized Micros POS and EZ Pre systems.

Delivered outstanding service with an outgoing and motivated approach.

Server – Arnold Palmer Management Team / Century Golf Management

December 2022 – April 2023

Assisted with F&B operations, delivering service aligned with luxury hospitality standards.

Supported team operations and ensured consistency in guest experiences.

In-Room Dining Server (Full-Time)

JW Marriott Chicago Hotel – Chicago, IL

January 2015 – August 2020

Delivered food and amenities promptly to guest rooms.

Maintained and cleaned IRD equipment (coffee makers, coolers, etc.).

Communicated with AYS agents regarding dietary preferences and special requests.

Provided VIP service and collaborated with team members for a seamless guest experience.

Upheld JW Marriott service culture to enhance overall guest satisfaction.

Banquet Server (On-Call)

JW Marriott Chicago Hotel – Chicago, IL

January 2015 – December 2016

Served food for VIP events, weddings, and corporate functions.

Interacted with guests and accommodated dietary concerns.

Ensured timely and presentable food setup, reporting any issues to banquet leadership.

Provided team leadership and helped organize staff for efficient service.

Banquet Server (On-Call)

Four Seasons Hotel – Westlake Village, CA

January 2014 – December 2014

Worked as part of a team to provide exceptional service at events.

Set up and broke down service areas for coffee breaks, corporate parties, and weddings.

Maintained a detail-oriented and organized approach during events.

Education

Santa Monica High School – Santa Monica, CA

High School Diploma, 2001

Certifications

Texas Alcoholic Beverage Commission – #9645676 (Expired 08/17/2025)

Texas Online Food Handler Program – License # L2S-TX-FH-000*********

References

Ortiz Gustavo – Century Golf 808-***-****

Felix Montez- Omni PGA Frisco 469-***-****

Nydia Hoskins- Omni Hotels & Resorts 972-***-****

Holland Spencer – Clubhouse Manager, F&B 972-***-****

Caris Boardman – Director of Events, JW Marriott Chicago 312-***-****

Abraham Bahena – Event Operations Admin Asst., JW Marriott 847-***-****

Ryan Bauer – Director of Restaurants, JW Marriott Chicago 312-***-****

Martin McGrath – Senior Banquet Manager, JW Marriott Chicago 312-***-**** ext. 8289

Jon Hudak – Banquet Chef, Four Seasons Hotel 602-***-****

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