Human Resources Customer Service

Luke Haney

Griffith, Indiana ***** 815-***-**** ****.*********@*****.***

Professional Summary

Personable and organized professional with a degree in Human Services and a strong background in education, customer service, and administrative support. Proven ability to build trust, resolve conflicts, and communicate effectively across diverse groups. Seeking to transition into Human Resources or administrative roles to support employee engagement, recruiting, and internal operations. Recognized for professionalism, integrity, and problem-solving. Core Competencies

- Employee & Client Relations

- Conflict Resolution

- Interview & Onboarding Support

- Confidentiality & Ethics

- Schedule Coordination

- Verbal & Written Communication

- Microsoft Office & Google Workspace

- File Management & Data Entry

Professional Experience

Substitute Teacher

Griffith Public Schools - Griffith, IN Jan 2024 - Present

- Maintained continuity of instruction by following lesson plans and managing student behavior.

- Built strong rapport with students and staff, adapting quickly to various classroom environments.

- Requested consistently by teachers for professionalism and reliability. Paraprofessional Educator

Beiriger Elementary School - Griffith, IN Jan 2023 - Jan 2024

- Provided direct support to students and teachers, assisting with classroom instruction and behavioral needs.

- Encouraged teamwork and inclusivity through group activities.

- Maintained a supportive, respectful environment that fostered student confidence. Receptionist / Client Service Professional

H&R Block - Hammond, IN Jan 2023 - Jan 2024

- Scheduled appointments, managed calendars, and provided front-line customer support during high-volume tax season.

- Handled confidential information with professionalism and accuracy.

- Communicated clearly with clients and team members to resolve scheduling and service issues. Resident Assistant

Urshan College - Wentzville, MO Aug 2020 - May 2021

- Provided peer support and conflict resolution to student residents. Luke Haney

Griffith, Indiana 46319 815-***-**** ****.*********@*****.***

- Planned community events and maintained a safe, respectful living environment.

- Responded to maintenance issues and documented incidents as needed. Education

Bachelor of Human Services

Concentration: Pastoral Counseling

Urshan University - Wentzville, MO

Graduated: December 2022

Technical Proficiency

- Microsoft Office Suite (Excel, Word, Outlook)

- Google Workspace (Docs, Sheets, Drive)

- Calendar & Scheduling Systems

- Basic HRIS familiarity (Training-ready)

Contact this candidate