It Support Technical Venue technician

Ethan Yi

Philadelphia,PA · 215-***-**** · *********@*****.***

IT Support Professional CompTIA Certified

Skilled and passionate Technical Support Technician that maintains a wide-ranging IT skill set, including break/fix, hardware and software support, network security, virtualization, mobile OS support, troubleshooting, and more. Excelled within an experiential and project-based IT training program, and earned an industry-aligned certification. Technology Support Skill Set

OS installs/repair/admin Mobile OS support Troubleshooting theory Windows 10/11 configure &

troubleshoot

Mobile device repairs Virtualization & cloud

Hardware repair/installs Network configuration Linux common commands Command line tools Network configuration Printer Support Network/device security Ticketing Systems

User management

Training, Education, And Professional Development

JobWorks Education & Training Systems - Remote 2024 TechWorks – IT Support Bootcamp

Excelled within an intensive 250+ hour live training program that builds relevant and immediately

applicable IT support skills through a wide ranging and innovative curriculum.

Received one-on-one mentorship from an expert IT

professional.

Earned the CompTIA IT Fundamentals certification

Successfully executed more than 120 lab simulations mirroring actual IT support tasks, such as:

Installing motherboard components Enabling/disabling services in Windows 10/11 Constructing and configuring networks Performing drive backups Employing command line tools Establishing drive restore points Managing tasks through task manager Managing permissions Horace Furness - Philadelphia, Pa 2017 - 2021

High School Diploma

Experience

F1 Arcade - 1330 Chestnut St, Philadelphia, PA 19107 May 2025 - Present Venue Technician

Day-to-day technical operations of the venue. Reporting to the Technology Manager, your main responsibility is to help maintain and troubleshoot our racing simulators, AV equipment, and other venue systems to ensure everything runs smoothly for our guests and team. Hands-on in identifying and resolving technical issues quickly, helping to deliver an exceptional experience for everyone in the venue.

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