Customer Experience Delivery Service

Angie Hernandez

Aubrey, Texas *****

214-***-**** *****.*************@*****.***

PROFESSIONAL SUMMARY

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

EXPERIENCE

TARGET SORTATION 10/2024 to Current

Zippy Delivery Service - Irving, TX

• Managed time efficiently in order to complete all tasks within deadlines.

• Delivered packages to customer doorsteps and business offices.

• Completed on-time deliveries by choosing best and most efficient routes. Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

•

SHIFT MANAGER 03/2024 to Current

Pizza Hut - McKinney, TX

Supervised employees and oversaw quality compliance with company standards for food and services.

•

Kept employees operating productively and working on tasks to meet business and customer needs.

•

Maximized profitability by monitoring labor costs closely and optimizing staff deployment based on expected customer traffic patterns.

•

Streamlined the order-taking process to reduce wait times for customers, resulting in higher repeat business.

•

Enhanced customer experience by addressing any service or product issues promptly, demonstrating a commitment to excellent service standards.

•

VETERINARY TECHNICIAN 10/2023 to 12/2024

UrgentVet – Southlake - Southlake, TX

Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.

•

Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.

•

• Triaged incoming patients to determine treatment needs and urgency of care.

• Provided emergency care for injured animals, significantly reducing recovery time. RECEPTIONIST 08/2020 to 12/2021

Low Cost Spay Neuter Clinic - Kingman, AZ

• Handled cash transactions and maintained sales and payments records accurately. Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.

•

• Confirmed appointments, communicated with clients, and updated client records.

• Maintained current and accurate medical records for patients. KENNEL TECH/RECEPTIONIST 06/2018 to 06/2020

The Pet Barracks - El Paso, TX

Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.

•

Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.

•

Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.

•

EDUCATION

University of Arizona - Phoenix, AZ Bachelor Of Science Behavioral Sciences

#HRJ#d8110362-4ccb-46c3-8579-6dbe7c28beaf#

Contact this candidate