Data Entry Project Coordinator

Ghazala Refai

510-***-**** *********@*****.*** **725 Greystone Terrace, Fremont, CA 94538

EDUCATION

Aligarh Muslim University, Aligarh, India

M.A. English - Graduated with Honors, June 2000

B.A. English - Graduated with Honors, June 1998

EXPERIENCE

Project Coordinator (Contractor)

iCertis Cloud Management, San Jose, CA

April 2019 - September 2019

● Created daily Jira bug reports using Excel and Google sheets from a template which I developed. Report was sent to executive leadership to be discussed during weekly status meetings

● Support customer support team. Received feedback from customers and directed to proper engineering team after triaging. Feedback sent using Jira tickets. Customers included Google, Apple, Samsung, Facebook, etc.

● Setup and run meetings between clients, iCertis stakeholders, engineering teams to review statuses, blockers, and risks for tasks

Project Coordinator (FTE)

Patelco, Dublin, CA

March 2016 - June 2018

● Primary responsibility was to work with Patelco customers looking for automobiles and work with partnered auto dealerships to find the best deals on cars which customers have requested

● Created sales reports twice per week and shared with higher level management in Patelco auto program service. Measured number of orders, calls to clients and dealers, sales, etc. Used Salesforce CRM for this task

● Organized internal meetings and offsite events

Project Coordinator (Contractor)

Renewal by Anderson, Hayward CA

August 2015 - December 2015

● Reviewed contracts with clients and salesperson. Proofread contracts and worked with sales representatives for contract clarifications

● Upload contracts online to kickoff sales process. Kept track of each order to completion, and troubleshot orders which became stalled

● Took calls from clients regarding questions and directed inquiries to various teams Administrative Assistant

United Tours and Travel

March 2011 - June 2015

● Assisted travel agents with booking airline, cruise and tour packages

● Filed paperwork of sales and uploaded to online storage systems

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