Continuous Improvement Customer Service
Resume:
RENEE JOSEPH
***************@*******.***
*** **** ******, **** *********, ON L9Y 0P7
PROFESSIONAL SUMMARY
Dedicated and results-driven hospitality professional with over 10 years of experience delivering exceptional service in high-paced environments. Proven ability to work efficiently under pressure while maintaining high cleanliness and customer satisfaction standards. Strong interpersonal skills with a passion for teamwork, problem-solving, and continuous improvement.
CORE SKILLS
Effective Communication
Interpersonal Skills
Attention to Detail
Problem Solving
Team Collaboration
Time Management & Prioritization
Adaptability & Flexibility
Positive Attitude
WORK EXPERIENCE
Blue Mountain Resort, Ontario
Housekeeping Attendant
June 2023 – Present
Performed comprehensive cleaning and sanitization of guest rooms and residential units, including mopping, sweeping, vacuuming, dusting, and disinfecting surfaces.
Replaced linens and bedding (sheets, pillowcases, blankets) promptly and efficiently.
Scrubbed bathrooms (toilets, sinks, tubs) and replenished toiletries and cleaning supplies as needed.
Adhered strictly to safety and hygiene protocols to ensure guest comfort and satisfaction.
Chefette Restaurants Limited, Barbados
Cashier / Hostess / Preparation Hostess
2013 – 2023
Delivered high-quality customer service by accurately taking orders, serving food, and resolving inquiries.
Managed special events and party orders, ensuring a seamless guest experience.
Handled cash, processed payments, and maintained a clean and organized front-of-house area.
Supported back-of-house operations during peak hours and team shortages.
J.E. Catering Services, Barbados
Assistant Cook & Server (Part-Time)
2014 – 2023
Assisted in food preparation and service for various catering events.
Took customer orders and helped coordinate food delivery logistics.
Managed cash handling and ensured smooth front-end operations during events.
EDUCATION
Springer Memorial Secondary School, Barbados
Certificate in English Language
LANGUAGES
English – Fluent
REFERENCES
Jo-Ann Spencer
705-***-**** ext. 51714
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