Systems Administrator Data Center
Resume:
professional summary
experience
Union, Washington 98592-9702
W: *********@*****.***
Troubleshooting and maintenance
Quick learner
System monitoring
Problem-solving abilities
Self motivation
Teamwork and collaboration
Multitasking Abilities
System upgrades
skills
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scott
markham
s m
I have worked as a Computer Systems Administrator III with over 27 years in IT. I have worked in many different jobs starting in Desktop Support and helpdesk, working with a myriad of servers and software platforms, all to migrate my job growth into on-premise servers to cloud platforms, supporting large enterprise network and server environments in a remote data center working with Azure, AWS and OKTA for on-prem to cloud migrations and security. I am adept at troubleshooting complex issues and enhancing system performance, I leverage strong problem- solving abilities and teamwork skills to drive successful outcomes. I am committed to enforcing cybersecurity measures and delivering user training for improved operational efficiency. I have worked heavily with Microsoft Operating Servers in a remote capacity with our servers in an off site data center; Active Directory, Certificate installations and maintenance, EHR software and support, supporting software and hardware parameters to make sure all works cohesively and efficiently.
Deluxe Corp Wausau, Wisconsin
September 2015 - April 2024
Computer Systems Administrator 3
Oversaw migration of on-premise servers to cloud platforms, ensuring seamless transitions working with Azure, AWS, OKTA and even SPLUNK for security and cloud technologies.
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Helped technical team install, configure and customize company-wide systems including firewall connections, MFA to tighten down security for our clients, and made sure all access with Multi-Factor Authentication, SSO, "Least permissions necessary" for provisioning were in place to ensure security measures were met and exceeded standards.
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Provided technical support and training to users, enhancing their understanding of systems including firewall technologies using Wireshark for troubleshooting and prior CCNA certification for networking issues that would arise. I have been involved in management and creations of certificate installations, Server controls with Active directory in order to secure locations, users and servers.
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Monitored system performance metrics, identifying and resolving issues promptly with ServiceNow ticketing systems and Microsoft TEAMS to organize troubleshooting meetings as necessary.
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Enforced cybersecurity measures, conducting regular vulnerability assessments to protect against threats using products like Splunk, Wireshark, and others to troubleshoot and mitigate networking and security problems that may arise.
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Managed network configurations and implemented security protocols to ensure system integrity. Used Archer and the Networking team to help implement and troubleshoot any network connectivity issues.
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Worked with firewall team to create firewalls, make sure all firewalls were working correctly, and that all accesses were created as efficiently as possible.
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Implemented virtualization technologies, reducing physical hardware costs and improving scalability.
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Worked with AD creating accounts, OKTA, Azure and AWS to manage accounts, provision users; locking permissions, allowing accesses, etc. in order to keep security tight and working
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education
effectively in order to protect the environment, the customers and the employees. Allied Health Corporation Wausau, Wisconsin
January 2012 - September 2015
Network Administrator
Troubleshot problems unable to be resolved by front-line IT specialists. Hardware like printers, PCs, network routers and monitors.
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Kept systems secure and safe...adhering to CMS and HIPAA standards to safeguard the company.
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Monitored system logs and identified potential threats. via switches, routers, and GUI software.
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• Troubleshot and resolved complex networking issues; logging into switches and routers.
• Troubleshot network problems and resolved issues for staff and management.
• Ensured network connectivity throughout company''s LAN/WAN infrastructure.
• Supported users with training, technical assistance, and network improvements. Colorado University Hospital Aurora, CO
February 2010 - January 2011
Desktop Administrator
• Installed and managed system peripherals and components.
• Helped technical team install, configure and customize company-wide systems. Developed and enhanced procedures for software updates, hardware configuration and data security.
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• Supported users by troubleshooting and solving network access issues.
• Worked with "thin" clients, "thick" clients, EHR software and peripherals. Kept systems secure and safe...adhering to CMS and HIPAA standards to safeguard the company.
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• Supported users with training, technical assistance, and network improvements.
• Resolved emergency issues quickly by maintaining organized spare parts inventory. Corrected hardware, software, and network connectivity issues by diagnosing faults and completing skilled repairs.
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Sprint Corp Lone Tree, CO
March 2003 - April 2009
Deskop Support Admin
• Helped technical team install, configure and customize company-wide systems. Troubleshot networking issues, logged into routers and switches and used CLI to work with networking issues.
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• Tracked system performance to report on load balancing, up-time and data security.
• Installed and managed system peripherals and components.
• Supported users by troubleshooting and solving network access issues. Determined future maintenance and repair needs by analyzing equipment performance records.
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• Prevented data loss with regular backups and sound disaster recovery processes.
• Documented, researched, and resolved customer service issues. Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
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Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
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Associate in Science (A.S.) - Biological Sciences/IT/Networking Front Range Community College, Westminster, CO
Learned TCP/IP concepts; Acquired my CCNA in 2004. Networking protocols, Windows Operating Systems...software and hardware; Active Directory. June 2009
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