Services Specialist Support

Richard Collins

**** **** ***** *****, *************, GA • 404-***-**** • **************@*****.***

WORK EXPERIENCE

Department of Veterans Affairs 11/2022 - Present

Support Services Specialist Decatur, GA 30033

• Evaluates and provides input for efficient utilization of space to include floor plans and design, ensuring proper cubicle design and required infrastructure.

• Provides property management services including facilities, trouble calls, analyzing equipment requirements, remedying equipment repairs, conducting inventories, and disposing of equipment and furniture.

• Oversees the fleet management program by coordinating day-to-day functions by documenting and authorizing operators, scheduling utilization and maintenance, and submitting required reports.

• Responsible for the administration of the Personal Identify Verification (PIV) system, ensures proper issuance of PIV cards and manages administration roles. Acts as the PIV liaison as required.

• Provide forms and publication services which consists of printing, reproduction and distribution of forms. Ensures equipment requirements are met for all forms and publications activities.

• Evaluates and provides input into security plans and reports. Coordinates building security with appropriate authorities. Produces all reports associated with security.

• Evaluates and provides input and recommendations for procedural improvements in all administrative functional areas.

• Coordinates with acquisition personnel in acquiring office supplies and equipment, stores and distributes office supplies and equipment, and conducting inventories.

• Participates in the development and implementation of policies and procedures.

• Participates in the stations safety program by providing input, tracking and implementation of safety related items.

• Conducts credit card purchases and accountings for veteran requests and employee reasonable accommodations in accordance with federal and agency policy. 3M Medical Solutions 08/2019 - 11/2022

Field Service Rep II Norcross GA, 30071

• Serves as designated facility contact person in the absence of management or other assigned leaders.

• Obtains and evaluates all information regarding service and product inquires and providing prompt responses & appropriate follow up.

• Processes documentation proof of delivery and pickup of products for appropriate inventory management and tracking purposes.

• Provides support to internal and external customers by phone, electronically and in person.

• Utilizes computer or other company issued electronic equipment to timely execute transactions and to accurately capture transactional data for company record keeping.

• Assists accounts in the research and due diligence searches for missing & misplaced medical equipment within customer locations or the service environment.

• Communicates and coordinates appropriately and efficiently with internal departments.

• Conforms to and supports company and departmental policies and procedures.

• Follows company defined protocols and procedures to clean/sanitize, disinfect medical devices between patient use.

• Follows company defined procedures to perform quality control tests on medical devices including the documentation and archiving tests results.

• Prepares medical equipment, disposables and documentation for delivery.

• Prepares, loads & unloads medical equipment into company vehicle following loading/unloading procedures.

• Safely operates company vehicle to transport products to and from customer locations.

• Organizes and executes assigned work tasks to effectively meet customer needs. Emory University Hospital 03/2019 - 08/2019

Materials Handler II Atlanta, GA 30322

• Maintains records or files of information related to inventory, equipment or other items.

• Recommends stock items for replenishment.

• Prepares documentation and performs data entry via Microsoft Office Suite and Adobe.

• Prepare spreadsheets and charts detailing production and information data.

• Ships and receives items, pulls orders and verifies type and quantity of ordered items.

• Issues and delivers items and performs housekeeping activities in the warehouse.

• Operates light trucks, warehouse equipment, forklifts and picker machines and is responsible for their daily inspection, maintenance, safe operation and safeguarding against vandalism or theft.

• Assists in relocating materials and reconfiguring storage locations.

• May transport items and materials via large trucks, using proper safety and handling techniques to safeguard materials.

Georgia Department of Juvenile Justice 12/2013 - 12/2017 Asst. Dir. Dekalb RYDC Decatur, GA 30034

• Managed daily operations of a 64-bed facility, responsible for health, welfare and accountability of residents.

• Provided direct supervision of 70+ corrections officers and support staff.

• Enforce agency policies and state laws; develop local operating procedures.

• Communicated effectively with subordinate staff and ancillary departments.

• Managed employee work schedule, timecards and quarterly evaluations

• Assumed director responsibilities as needed; prepare and submit reports to higher leadership.

• Provided entries into agency database, daily logbook entries and facility inspections.

• Draft and proofread documents/correspondence for both internal and external recipients. Department of Veterans Affairs (Athens CBOC) 03/2015 - 08/2015 Advanced Medical Support Asst. Athens, GA 30601

• Coordinates patient schedules clinic flow and perform clerical and administrative functions to maintain patient data.

• Utilize VA computer systems (e.g., Veterans Health Information Systems and Technology Architecture

(VISTA) packages and Computerized Patient Record Systems (CPRS)

• Information Security methods and principals

• Interdisciplinary Team (IDT) roles and responsibilities

• Medical Records Management, The medical Center organization, functions and programs

• Coordinate multiple appointments for various clinics to accommodate patient requests.

• Gather clinic data and compile/run reports for providers using VISTA.

• Review staff member’s entry of patient data for accuracy

• Process travel claims

• Provide training to staff on new VA regulations as well as train a new employee on administrative policies.

• Conduct registration and enrollment procedures for new veterans and Process Insurance updates.

• Process VA identification cards and conduct enrollment eligibility for Veterans. United States Army 02/2008 - 11/2013

Department NCOIC Fort Jackson, SC

• Managed the delivery of agency and facility healthcare system requirements for both the Dept. of Surgery and Specialty Care

• Supervised the overall daily operations of nine clinics providing care for over 80,000 active duty, retired service members and family members in the region.

• Provided support to healthcare management officials by analyzing advising on and coordinating healthcare delivery systems and operations.

• Utilize Composite Health Care Systems (CHCS), Armed Forces Longitudinal Technology (AHLTA), and Defense Medical Human Resources Internet (DMHRSi) to deliver, analyze and measure healthcare effectiveness.

• Managed employee placement and work schedules of over 100 personnel within department

• Provided administrative and collaborative support to procurement, logistics, personnel and human resources departments.

• Supervised an annual operating budget of over $2 million and an inventory worth more than $10 million.

• Collaborated with budget personnel to ensure budget constraints were not exceeded and in compliance.

Department NCOIC Carlisle, PA

• Supervised daily operations and provided operational support to three APFRI annexes located at Carlisle Barracks (PA), Fort Bliss (TX) and Fort Leavenworth (KS

• Overseer/Managed multiple office/bldgs. used for the purpose of APFRI Programs

• Developed a detailed plan to close a 30-year research program while protecting personal identifiable information and in compliance with HIPAA and patient privacy standards.

• Managed overall administrative and logistical support for US Army Physical Fitness Research Institute

(APFRI), US Army War College including purchasing and inventory of raw materials, maintenance materials, supplies and equipment.

• Prepared detailed Invoices/purchase orders per requests made via office personnel and management.

• Responsible for annual operating budget and inventory valued at over $5 million. Chief Medical NCO/Senior Medical Operations NCO Wiesbaden Germany

• Served as advisor to the Division Surgeon providing guidance on all combat health operations within the division in support of over 36,000 service members deployed to Iraq.

• Tracked and coordinated training and certification for over 200 medical personnel within the division.

• Led a team in transitioning from garrison (peacetime) to 12 months of combat operations and back to garrison with minimal disruption to operational effectiveness in support of a division element.

• Provided administrative support to all medical operations and healthcare systems within the deployment area of responsibility.

• Maintained services and accountability of over $3 million worth of equipment in a deployed environment.

HQ Platoon Sergeant Fort Sam Houston, TX

• Supervised the operations of three departments to include a logistics division, clinical pathology and veterinary services.

• Managed the Digital Training Management System (DTMS) to track all required training and credentials for over 180 veterans within organization.

• Maintained the organization’s Controlled Substances Program conducting 100% inventory of controlled substances without discrepancy.

• Maintained maintenance and accountability of over $3 million worth of equipment without loss.

• Provided custodian and auditor training to 25 personnel. EDUCATION

Bachelor of Business Administration concentration Human Resource Management Strayer University • GPA: 3.85

Master Resiliency Trainer Course

University of Pennsylvania Battle Staff Course (Operations Management)

US Army Sergeant Majors Academy

Equal Opp. Leaders Course

US Army

Digital Training Management System

US Army

Senior Leaders Course

US Army

Advanced Leaders Course

US Army

Defense Reutilization Marketing Course

US Army

Warrior Leader Course (Primary Leader Development Course) US Army

SKILLS

Additional Information: Conflict Resolution/Problem Solving, Equal Opportunity Leader/Representative, Fiscal Budget Management/Government Purchase Card Holder, General Management, HIPAA/Safeguard Personal Identifiable Information (PII), Microsoft Office Applications, Operations Management, Policy/ Procedure Development, Project Management, Record management/Bookkeeping, Risk Management/ Quality Control, Spreadsheets and Reports, Supply Management/Procurement/Asset Accountability, Uploading Client Data/Date Entry

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