Customer Service Risk Management

Manbir Kaur

Kitchener, Ontario

Phone: +1-437-***-****

*********@*****.***

PROFESSIONAL SUMMARY

Motivated and detail-oriented professional with experience in education, customer service, and operations management. Proficient in project planning, team leadership, and stakeholder communication. Adept at managing projects, optimizing workflows, and delivering high-quality service in fast-paced environments. Eager to contribute to organizational success through dedication and adaptability. SKILLS & QUALIFICATION

• Strong interpersonal, communication, and organizational skills

• Project planning, scheduling, and risk management

• Agile and Waterfall methodology knowledge

• Experience in team leadership and staff supervision

• Customer service and complaint resolution expertise

• Compliance with health, safety, and ministry regulations

• Multilingual: English, Punjabi, Hindi, Arabic

WORK EXPERIENCE

KEEP MOVING TRUCK & TRAILER REPAIRS Dec 2023- Present Kitchener, ON

Office Administrator

• Answered phones, greeted customers, and helped with scheduling repair appointments.

• Organized paperwork, scanned documents, and helped keep records up to date.

• Supported technicians by creating job folders, entering vehicle information, and printing service checklists.

• Helped order parts, track deliveries, and keep inventory shelves tidy and labeled.

• Assisted in preparing basic invoices and learned how to enter work orders into shop software.

• Learned how to use Microsoft Excel, Google Sheets, and other office tools to manage daily tasks.

• Worked with supervisors to understand maintenance logs, fleet schedules, and repair tracking.

• Developed communication skills by talking to drivers, vendors, and mechanics.

RAJDHANI SWEETS & RESTAURANT Oct 2023- Nov 2024

Mississauga, ON

Store Manager

• Supervised daily restaurant operations and staff

• Ensured high standards of food quality and customer service

• Managed inventory, ordering, and vendor relationships

• Handled scheduling, hiring, and training of team members

• Resolved customer complaints and maintained satisfaction

• Monitored sales performance and controlled costs

• Ensured compliance with health and safety regulations FEDEX SHIP CENTRE. Nov 2023 - Dec 2024

Brampton, ON

Team Member

• Sort, load, unload & route packages efficiently using manual and automated systems .

• Scan and track packages with handheld scanners to update FedEx systems .

• Operate material-handling equipment (pallet jacks, forklifts, conveyor belts) .

• Physically handle shipments, lifting up to ~75 lb and performing repetitive movements .

• Maintain safety & hygiene, keep work areas organized, report hazards .

• Collaborate with team, meet productivity goals, assist during peak periods . MOUNT LITRA ZEE SCHOOL May 2021- March

2023

Punjab, INDIA

Teacher ( Grade 8 to 12 )

High School Teacher (English, Math, Science)

• Taught English Literature, Algebra, Geometry, and General Science to Grades 8– 12.

• Designed lesson plans aligned with curriculum standards and adapted to diverse learning needs.

• Integrated technology, group activities, and real-life applications to enhance student understanding.

• Maintained detailed student records and provided regular feedback to parents and school administration.

• Prepared students for standardized exams and improved average performance by 98%.

GURUSIKSHA ONLINE TUTOR

JAN 2020 – JULY 2023

• Conducted personalized one-on-one and group classes for high school students via Zoom and Google Meet.

• Delivered subject content using digital whiteboards, simulations, and interactive tools.

• Developed custom lesson plans and worksheets tailored to individual learning styles.

• Provided regular assessments and progress reports to students and parents.

• Achieved average grade improvement of 20–30% among long-term students.

Achievements

• Successfully tutored over (25) students online with consistent academic improvement.

• Recognized by students and parents for clarity, patience, and responsiveness.

• Created a resource bank of over 100+ practice materials and mock tests. EDUCATION

ST LAWRENCE COLLEGE Sep 2023- April 2024

Cornwall, ON

Project management

• Project Planning & Scheduling

• Agile & Waterfall Methodologies

• Risk Management & Mitigation

• Budgeting & Cost Control

• MS Project, Trello, Jira

• Communication & Stakeholder Engagement

• Critical Path & Gantt Chart Analysis

• Conflict Resolution & Team Leadership

GURU NANAK DEV UNIVERSITY APRIL 2019- June 2022

Amritsar, Punjab,INDIA

Bachelor of science (Non-Medical)

• Specialized in Physics, Chemistry, and Mathematics.

• Built a strong analytical and problem-solving foundation applicable across technical and business domains.

• Gained practical lab experience and conducted experiments in physics and chemistry.

• Developed strong quantitative reasoning and mathematical modelling skills. Reference

Available on request

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