Customer Service Level 1

Michael Damion Murray

Tel: 876-***-****

***************@*****.***

Objective:

To contribute to the growth and development of your prestigious organization, by incorporating my professional training in Food and Beverage services and astute skills in administration and customer service to meet the stated vision and mission of the organization through effective decision making and hard work.

Education / Qualification:

1995-1998 St. James High School

1998-1999 Kenilworth Heart Academy

Level 1, 2 & 3 Certificate in Food and Beverage Services

Level 1 Certificate in Plumbing

Work Experience:

Nov 18, 2024-present Yellowstone Club-Big Horn Bar, Server

• Efficiently taking F&B orders

• Strong menu knowledge

• Resolving customer issues

• Following safety procedures/policies

April 25- October 26, 2024 Bicycle Street Inn & Suites, Bellman

• Greeting guests

• Carrying luggage to and from the dock port to guests' room

• Assisting guests with check-in and check-out procedures

• Providing guests with information about the hotel services

Nov 23 – April 2024 Yellowstone Club-Bighorn Bar, Expediter/Assistant waiter

• Functions include all assisting of the restaurant floor

June 1 – Nov 2023 Cliff House Maine, Server

• Performing the entire Restaurant’s Services functioning as a Host inclusive of:

• Preparing tables and work areas

• Taking and serving orders

• Making recommendations to guests as per request

November - May 2023 The Boca Raton, Tower, Server

• Inspect rooms for day of and next day arrivals

• Personally greet each arrival, take their requests to room, and anticipate guest needs

• Deliver, serve, and educate guests on In-Room Dining orders

• Supervise room attendants and ensure all tasks are being completed for the day

• Review reports for the shift, educate team on all important information for VIPs

July - Oct. 31, 2022 Bicycle Street Inn & Suites - Houseman

• Assist the housekeeper to clean common areas, walkways, hallways, and other areas

• Repair and replace malfunctioning units of furniture

• Respond to guest’s requests and inquiries i.e. laundry and supplies

Jan. 2022-July 2022 Tryall Club – Butler and Server

• Offer butler services

• Greet and check-in guests

• Curate dining and entertainment arrangements

• Maintain inventories and oversee the household

• Assist in planning and managing events and dinners

• Carry out shopping for food and other supplies for the Cottage

• Prepare tables

• Take and serve orders

• Explain ingredients and make recommendations

• Serve wine and other drinks

April-Sept 2021 Buglin Bull Restaurant & Sports Bar-Waiter

• Prepare tables

• Take and serve orders

• Explain ingredients and make recommendations

• Serve wine

Oct. 2020- April 2021 Fiddlesticks Country Club

• Prepare tables

• Take and serve orders

• Explain ingredients and make recommendations

• Serve wine

Skills:

• Adaptable

• Organizational skills

• Customer service oriented

• Enhancing guest experience

• Banquet operations skills

• Tips Certified

• Intro Sommelier Course Certified

References and additional employment history: Available upon request

Contact this candidate