Customer Service Representative
Resume:
Ilse L. Ayala
***********@*****.***
OBJECTIVE
Highly motivated and dedicated bilingual (English/Spanish) professional who works well under pressure with proven track record of providing exceptional customer service in fast paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple concurrent tasks.
EXPERIENCE
Americas Auto Auction May 2023-Present
Customer Service Representative
Ability to handle large call volumes daily and work in fast-paced environment
Strong computer skills- Proficient in Microsoft Office(word/excell), Outlook mail and calendar
Handled sensitive documents without losses
Ability to work in teams and independantly with minimal supervision
Possess efficiency, organization, and time-management skills
Problem-solver using available sources
Rio Dental & Orthodontist January 2021- April 2023
Financial coordinator
Contacted Insurance Carriers to discuss individual patient policies
Explained to patrons insurance benefits and procedures
Submitted documents on patrons‘ behalf, timely for no interruptions or inconvient fees
Handled all of the office‘s new appointments, changes and cancellations
EDUCATION
Sunset High School 2018
Graduated with honors
Concorde Career College July 2019- March 2020
Trained to assist front desk
Trained to assist dentist chairside
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