Customer Service Lab Assistant

SUSAN BRINLEY

PHLEBOTOMIST/LAB ASSISTANT

801-***-**** * ************@*****.***

An Air Force Veteran with over 20 years of excellent customer service experience in a wide range of titles and jobs. Which gives me the opportunity to provide care to all types of people drawing their blood in a comfortable, safe atmosphere. Providing creative support, problem solving and building customer trust and retention. STRENGTHS AND EXPERTISE

Adept at New Skills Written and Verbal Communication Minimal Supervision needed Proactive Professional and Calm Reliable and Supportive Focused under Pressure Exceptional People Skills Data Entry Good Team Player Proficient Computer Skills CPR certified PROFESSIONAL EXPERIENCE

Ogden Clinic September 2024-Current

Lab Assistant/Phlebotomist

a) Provides professional and courteous service to all “customers” of Ogden Clinic. b) Transmits lab orders generated in the EMR (eCW) by providers or the providers staff to the LIS(Orchard) accurately and efficiently.

c) Understands and has knowledge of proper phlebotomy procedures to obtain samples from patients of all age groups.

d) Labels specimens and requisitions appropriately. a) Properly handles ambient, refrigerated, and frozen specimens b) Able to recognize all specimen types

c) Compares the name and other identifiers on the LIS label, verify all names/identifiers match. d) Properly labels each specimen(s)

e) Properly handles specimens requiring transfers to other laboratories f) Labels appropriate tubes for pour offs at proper temperatures with requisitions e) Observes principles of data security and patients, co-workers, and other health care professionals. f) Transmits results via an interface or automatically by a testing instrument. g) Performs waived (ESR’s, urine chemistry dips, whole blood mono’s, rapid strep screes, RSV’s, urine HCG’s, INR’s, and fecal occult blood tests) moderate complex (CBC with automated differential, serum hCG, and influenza A and B) analytic processes without direct supervision. Uses routine and specialized automated and non-automated laboratory procedures and/or techniques for which I am qualified, trained, and demonstrates competency according to established lab standard operating procedures (SOPs). h) Adheres to all safety policies and regulations including, but not limited to, proper dress code and using proper protective clothing and other safety equipment. i) Excellent follow-through and seeks guidance or clarification when needed. j) Proficient in reading and interpreting documents and has a good knowledge base of lab tests and specimen requirements.

Good Earth Markets May 2021-September 2025

Wellness Counselor

Demonstrates exceptional customer service to build rapport with customers. Sharing knowledge about various supplements and lifestyle choices that affect our health to support them on whatever health journeys they were on or beginning. Continuing to learn about different modalities of healing and all new products that came onto the market and being excited to share that knowledge to keep customers coming back. a) Established relationships with returning customers and gained their trust in my extensive knowledge of their health conditions and knowing which supplements and dietary changes to implement to support their health journey.

b) Have set up sale change at the first of the month and built my knowledge of current sale items. c) Inventory updated and removed expired product upon immediate attention and kept certain areas assigned to me clean and straightened and well stocked.

d) Used a handheld device to track inventory, pricing, and which products to sell within a 30/60/90 -day frame and deciding which products to keep or discontinue. e) Many more skills used every shift including computer use and printer use, and multi-line phone system. f) Attended 2 training seminars every month to learn about new up and coming products along with some online trainings.

g) Cleaned and straightened entire supplement department at end of shift to get it ready for the next business day.

Barton Creek Assisted Living May 2013-September 2014 CNA

Started as a CNA for about 7 months and then cross trained to a Med Tech the remainder of time there. EDUCATION

United States Air Force 1986-1990

Sergeant in Weather Operations

War Time /Veteran

Mesa Community College 1984-1985, 1993-1995

Associate degree in accounting

Davis Applied Technology College 2013

CNA

Davis Tech College 2024

Phlebotomist

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