End User Customer Service
Resume:
Johnny Lee
Ayden, NC *****
************@*****.***
• Problem Solver. Multi-tasker
• Attention to Detail Proactive/
Logical Thinker
• Software Configuration. Team
Oriented
• Hardware Configuration
• Take Advantage Of Internal And External Knowledge Base To Solve Vehicle Problems Worked 5 weeks in End User Support Department
under guidance of fellow End User Support Analyst
to image thin clients and laptops, trouble shoot
technician issues, install thin clients and monitors at ECU Health End User Department.
Authorized to work in the US for any employer
Work Experience
Vehicle/ Electronics Technician
ECU Health-Greenville, NC
July 2006 to Present
Vehicle Tech
Responsibilities
Ø Responsible for 423 Health Vehicles-Help Director As Needed To Locate State Contract Vehicles For Hospital Departments To Purchase
Ø Management (Fill In For Team Leader Or Fleet Director When On Vacation) Ø Multi-tasking (Writing Repair Order Tickets, Assigning Pool Cars From Excel Spread Sheet, Answering Phone Calls For Vendor Services And Vehicle Scheduling At Transportation Premises And Vendor Locations, Logging Vehicle Concerns in Net Share, Accident Reports Assisting Co-workers As Needed Ø Use Microsoft Office To Complete Daily Work Activities-Word,Excel,PowerPoint Ø Constant New Development Skills as Vehicle Software Market Changes Ø Improve on Work Processes Already in Place
Assist Fleet Director As Needed For Reports
Ø Rebuild Electronic Software Controlled Transmissions Install GPS Units, Install AV Systems
Use Collective Data ProgramTo Keep Account Of Each Vehicle In The Fleet For Repairs And Invoice Purposes
Ø Repair Electronic Circuit Boards on Vehicle Modules And Ambulance Patient Area Ø Repair And Replace Back -Up View Monitors On Ambulances And Associated Components Ø Read and Utilize Diagnostic Flow Charts/Electronics Schematics in Manuals and On Desk and Lab Tops for Repairs
Ø Customer Service Skills Of 28 Years
Ø Maintain ASE Certifications For Electronic Transmissions Ø Trouble Shoot Vehicle Software Issues on Lab Top as Needed Ø Update or Replace Vehicle Software as Needed on Lab Top Vehicle/ Electronics Technician
East Carolina Chrysler Dodge Jeep Ram-Greenville, NC November 2000 to July 2006
Vehicle Tech
Responsibilities
• Serviced and Repaired Vehicles
• Utilized Technology and Schematics For Repairs
• Customer Service
Vehicle/Electronics Technician
Greenville Nissan-Greenville, NC
July 1995 to October 2000
Vehicle Tech
Responsibilities
• Serviced and Repaired Vehicles
• Utilized Technology and Schematics For Repairs
• Customer Service
Education
Associate in Information Systems Cybersecurity
Pitt Community College - Greenville, NC
January 2024 to Present
Skills
• Microsoft Office: Word, Excel, Access,Power Point (3 years)
• Programming (college lab) (Less than 1 year)
• Software Configuration (6 years)
• Hardware Configuration (1 year)
• Management (10+ years)
• Electronics Diagnostics (10+ years)
• PC Trouble Shooting (2 years)
• Customer Service (10+ years)
• Windows (5 years)
• Technical Support (1 year)
• Coding (college lab) (1 year)
• Transmissions (10+ years)
• Desktop Support (Less than 1 year)
• Troubleshooting (10+ years)
• Typing (4 years)
• Computer Operation (10+ years)
• Communication skills (10+ years)
• Help Desk (Less than 1 year)
• Leadership (9 years)
• Vehicle maintenance (10+ years)
• Mechanical knowledge (10+ years)
• Power tools (10+ years)
• Computer networking (Less than 1 year)
• Computer hardware (1 year)
• Schematics (10+ years)
• Maintenance (10+ years)
• Equipment repair (10+ years)
• Analysis skills (5 years)
• Software troubleshooting
• Microsoft Word (5 years)
• Management (10+ years)
• Windows
• Communication skills
• Operating systems (5 years)
• Information security (1 year)
Awards
Security+ Prep 1 & 2
May 2021
Took Security+ prep classes 1& 2 at at Lenoir Community College and passed both exams to receive certificates of achievement
Certifications and Licenses
ASE
April 2019 to April 2024
Automatic Transmissions
MAC
July 1995 to Present
R-12 and 134-A certification for A/C automotive systems A + Prep 1 202-1001 and 202-1002
Took A+ prep class 202-1001at Lenoir Community College. Passed exam and was awarded certificate of achievement on 12-5-2021. Completed A+ prep class 202-1002 to prepare for A + cert exam. Received certificate of achievement.
CDL A
Forklift Certification
July 2006 to Present
Assessments
Basic computer skills — Proficient
November 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Mechanical knowledge — Proficient
October 2021
Understanding and applying mechanical concepts and processes Full results: Proficient
Technical support — Proficient
December 2021
Performing software, hardware, and network operations Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
JUNE 2016: Created a mobile labtop computer wireless station for in shop use for repair of vehicles, buses and ambulances computers and modules. Eliminated the need the go in office to get on the desk top then pull up the software program to diagnose vehicle computer and module issues. JULY 2018: Created a wireless wi-fi computer announcements system on a monitor for my sons karate class to eliminate the need for staff to come out at the end of each class to make announcements. FOR FIVE WEEKS DID IMAGING ON THIN CLIENTS AND LAB TOPS, BASIC NETWORK TROUBLESHOOTING, PC TROUBLESHOOTING, SECURITY CHECKS, INSTALL DOCKING STATIONS, THIN CLIENT AND MONITOR INSTALLATIONS AT DIFFERENT LOCATIONS AT ECU HEALTH HOSPITAL WORKING WITH ECU HEALTH END USER SUPPORT DEPARTMENT UNDER END USER ANALYST DIRECTION. Completed Security + Prep classes 1 & 2 at Lenoir Community College May 2, 2021. Passed both exams and received certificates of completion. Completed class A+ Prep 1 for 202-1001 on December 10, 2021 at Lenoir Community College. Received certificate of achievement after passing exam. Completed Qualey Vulnerability Foundation Certificate. Currently working on my Qualey Certification.
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