Customer Service Inventory Control

Hailey Wagy

Bothell, WA *****

*****@*******.*** +1-206-***-****

Highly motivated and adaptable professional with a diverse skill set spanning customer service, warehouse management, and team leadership. Seeking a dynamic role where I can leverage my experience in operational efficiency, inventory control, and client relations to contribute to organizational growth and exceptional service delivery. I rather enjoy the process of learning new skills and seek pride in earning that new skill set. Warehouse Worker:

Builders Interiors — Woodinville, WA

April 2024 – Present

•Main materials worked with all types of tile,slab, laminate flooring, hardwood flooring and all carpets.

•Building and arranging all sample displays for carpet, tile and LVP.

•Supervise daily warehouse operations, including managing the “Will Call” area, ensuring accurate inventory tracking, and annotating completed tasks for reporting purposes.

•Prepared materials daily for installers next day install. (Calculations, purchasing, returns, modifications to files, lifting and loading)

•Coordinate incoming deliveries, organize materials, and collaborate with installers to ensure timely fulfillment of client orders.

•Operate forklifts and other warehouse equipment for the efficient movement of merchandise, adhering to safety protocols.

•Maintain precise records of fragile merchandise, including documentation, labeling, and inventory tracking, to minimize loss or damage.

•Perform regular stock audits, track inventory discrepancies, and ensure inventory software systems reflect up-to-date data.

•Provide customer support and delivery services, ensuring the safe and efficient transportation of materials to job sites and assisting installers with setup.

•Act as a translator for installers, ensuring smooth communication of material requirements and installation procedures.

Warehouse Associate / Customer Service Representative: Gensco — Everett, WA

June 2023 – April 2024

•Delivered superior customer service by handling inquiries, processing returns, and resolving complaints, ensuring a high level of customer satisfaction.

•Managed after-hours emergency calls, dispatched technicians, and followed up on service requests to ensure client needs were met promptly.

•Organized and maintained warehouse, ensuring all equipment was functional and products were ready for sale.•

•Handled inventory tasks, including stock replenishment, order fulfillment, and troubleshooting stock discrepancies.

•Processed customer orders, ensured proper documentation, and maintained strong communication with customers and internal teams.

Manager/ Sales Associate:

Seattle Sun Tan — Factoria, WA

December 2021 – June 2023

•Promoted to managerial role within two months, overseeing all daily salon operations including staff supervision, inventory management, and financial processes.

•Provided in-depth consultations with clients to recommend personalized service packages, facilitating customer retention and satisfaction.

•Managed the Helios database for client billing, appointments, and sensitive information, ensuring compliance with privacy and security protocols.

•Led customer service initiatives, maintaining a friendly environment while meeting performance targets.

•Directed and implemented sanitation procedures, inventory checks, and recruitment efforts to maintain operational efficiency.

Nanny / Babysitter:

Lynnwood, WA

February 2019 – May 2023

•Delivered high-quality child care for infants and toddlers, promoting age-appropriate developmental activities.

•Served as a dedicated nanny for a family, providing personalized care and maintaining a safe and nurturing environment.

Overnight Stocker / Zone Lead:

Amazon Fresh — Factoria, WA

June 2020 – January 2022

•Oversaw stock organization, ensuring timely and accurate inventory placement in a fast-paced environment.

•Led a team of stockers, providing guidance and support to meet nightly operational targets and enhance warehouse efficiency.

•Trusted with additional managerial responsibilities, including overseeing shipment tracking and order coordination to meet customer demand.

Welder Helper:

Westeel — Seattle, WA

January 2016 – January 2019

•Assisted with hand welding, ensuring the safe execution of metal fabrication tasks while adhering to company standards.

•Maintained an organized work environment and helped track materials, tools, and production. Education:

Liberty Highschool Grad 2021

Central Washington University — Ellensburg, WA

February 2019 – June 2021

Running Start Program: Intro to Psychology and Adjustment Psychology Skills:

Customer Service & Sales: Exceptional interpersonal communication, ensuring client satisfaction and long-term business relationships. Warehouse Operations: Proficient in inventory management, order picking, forklift operation, and shipping/receiving logistics.

Leadership & Team Management: Effective at managing and motivating teams to achieve organizational goals and deadlines.

Time Management: Strong ability to multitask and prioritize responsibilities in fast-paced environments.

Technical Skills: Proficient in Microsoft Office Suite (Word, Excel), logistics software, and inventory management systems.

Problem-Solving: Strong analytical skills with the ability to identify and resolve issues quickly and effectively.

Certifications & Licenses:

Forklift Certified — Gensco, April 2023-2025

Pallet Jack Certified — June 2023–June 2025

CPR & First Aid Certified — January 2021–Present

Food Handler Certification

Child Development Associate Certification

Driver’s License

Additional Experience”

PTA Volunteer — Highlands Elementary, 2012–2016

Provided administrative support and assisted in organizing school events and fundraising effort

*Minor experience with coffee - volunteer at family cafe for support and minor time at Starbucks*

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