Sales Manager Customer Service
Resume:
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*********@*****.***
San Antonio, TX
78223
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Alex C. Martinez
S a l e s M a n a g e r
To obtain a full-time position in a positive work environment where my experience, skills and knowledge will be best utilized while being part of a goal-oriented team. I am a responsible, resourceful and experienced customer service/sales manager and trainer who seeks new and expanded opportunities with an organization that needs a proven performer and provides a path for career growth and stability.
Experience
Coach, train and develop National Retail Partnerships in selling Sprint. Build relationships from the District Manager to Sales Representatives. Facilitate and instruct formal training to National Partners.
National Retail Account Executive
August 2018-March 2020
April 2012-August 2018
T-mobile Amtel San Antonio, Texas
Sprint San Antonio, Texas
20 years of direct leadership roles
English
Spanish
Expertise
Language
20 years of training and
relationship building
30+ years of direct customer sales
April 2022-April 2023
April 2023- April 2024
UNIFIRST San Antonio, Texas
World Finance San Antonio, Texas
Territory Manager Uniform Division
Store Manager
Responsible for retaining current accounts in an $800,00 portfolio. Responsible for gaining new accounts. Managing day to day operations. March 2020-March 2022
Premium Retail Services San Antonio, Texas
Surpassed store quotas for 9 individual locations. Interviewed, hired, and trained new staff. Exceeded personal sales quotas.Territory leading the district consistently. References
Available upon request
Retail Store Manager
Territory Sales Manager
Acquire new business accounts in your specified territory. Develop sales strategies and maintain high productivity levels. Call on businesses in person, from major corporations to small companies. Conduct presentation meetings with potential clients as needed. Negotiate sales contracts and oversee new account installations. Lead, coach and develop 16 employees in a retail environment. Managed the highest volume and most profitable stores out of the 14 in the District. Developed incentives to drive sales and increase team morale. Created and maintained relationships within T- Mobile field level management.
April 2024- Current
JJ's Waste & Recycling
Territory Account Manager
Manage Company's clients, focusing on building and maintaining long-term relationships to drive revenue, growth, and ensure client satisfaction. Develop and nurture strong, trusting relationships with clients, fostering a sense of partnership. Understanding specific needs, challenges, and goals of each key account and anticipating future needs. Developing and implementing strategies to meet client objectives, including upsetting, cross-selling and retention initiatives. Working closely with other departments, such as operations and collections to ensure customer satisfaction. Serving as the primary point of contact, keeping clients informed and managing communication between them and internal teams. Promptly addressing and resolving client issues and concerns, maintaining trust and satisfaction. Tracking key account metrics, preparing regular reports on client performance and relationship status.
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